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BNGHelp5により編集済み:
9/22/2017 8:48:09 PM
548
Hello all,
Thank you for your reports. We have identified that creating a new character will remove keys from inventory erroneously. Additionally, Raid keys will be removed from Character inventory upon weekly reset.
If you are experiencing this issue without creating a new character, please answer the following:
[quote]• When did receive the keys that appear to have gone missing?
• Did you return to Orbit, enter alternate activities, or open chests on alternate destinations?
• Do you have any video evidence of Raid keys being removed from your inventory?[/quote]
I will be forwarding information to internal teams for investigation.
English
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Just completed the raid last night, 2 of the 6 people lost their keys upon re entry of the Leviathan. My video proof: http://xboxdvr.com/gamer/GhostSierra126/video/37375658 Can I get those keys back please I would like it to be possible for me to get full raid set...
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Lost my keys. I finish the raid while being the fireteam leader. I open map and select the levithan while being on the levithan to avoir running back to the spawn point. We spawn as usual and my keys were gone. My 5 other buddys ad their keys tho! The issu is probably selecting levithan while being on the levithan?
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Finished the raid for the first time earlier this week. We all went to orbit then loaded right back in. We navigated to the first chest, which I couldn't open but everyone else could. When I went back to check my inventory all three keys were gone. Very frustrating experience considering my drops during the encounters were trash.
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So I wasn't aware of this issue until just now and made a hunter Friday and lost the 6 keys I had earned with my warlocks and my titan. I certainly hope that I will be compensated 6 keys for my troubles as I already find it B.S. I have to wait a week every time I want to level up as it is.
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I recently created a new character not knowing I would lose my raid keys (conduit,transfer, and aqueduct). This happened on 09/30 Gamer tag: J2THE Could you replace the missing keys or grant the tokens I could of received from the chests? I spent hours completed the raid. Just seems only fair. Thank you
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Hello, I received my keys late Thursday night, 09/28/17. Completed all 3 raid rooms, tried to go for the final boss and ran out of time that night. Created a new character yesterday without hearing about this bug that will delete the keys. I hope you can help me find a solution. Is it possible to get these keys back to claim the real prizes for clearing those rooms at all? I would very much apperocate a response before everything re sets next week. Thanks, Will
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Dear Bungie, I received 3 keys on thursday 28 september 2017. we raided from about 6 PM GMT till 8:30 PM GMT. After a few tries on calus we called it a night and returned to tower, and i logged out then. I hadnt used my keys because planned to go get the chests in the weekend. I didnt log in yesterday (Friday 29 september 2017). Now, this morning (saturday 06:00 AM GMT) I logged in, to go start on finding those chests.. but the keys weren't in my inventory anymore. Im 100% sure I did receive 3 keys on that thursday night. Please help me to get my keys back. My fireteam/clanmates still got their keys. I did the raid on my Titan. (psn: Buikpluis666) Unfortunatly I don't have any video evidence. Please help me out! Yours sincerely, Buikpluis666
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gamer tag is ZT Merciless on xbox one , my group had beaten the entire raid 9/28 into this morning right after we finished calus and standing in the loot room i checked, i know i had aquaduct armory and conduit key . it returned us to orbit i launched right back in to turn keys in but when we got to the chest all 3 off my keys were gone and my friends still had theirs. all i had done is re launch leviathan , i have read here that creating a new character or switching is the cause but i did not make or switch characters , i am definitely upset our best raid run still took 8 hours and i just feel cheated .
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My fire team and I completed the raid at approximately 8:30 pm eastern time on September 26th. Immediately after the last chest we used the travel menu to go back to the start of the leviathan. It was at about 8:40 pm on the same day that we completed the transfer area watcher sequence. I had already verified the 3 keys in my inventory at this point. We made it to the chest and I was not allowed to open it due to “transfer key required”. At that point I reopened my inventory to find that I had 0 keys from the raid while my fire team was able to open that chest along with 2 others.
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Hi I experienced missing keys without logging out, creating or changing character or anything like that. I played the raid and cleared the gauntlet and earned an armory key along with my raid team. I saw the alert flash up on screen. We continued playing and attempting to do the bathers room and about half an hour later I looked in my inventory and noticed that I couldn't see a key. We continued onto the underbelly where my team was able to open the chest and I was missing a key so I couldn't. I hope you identify and fix the bug for future weeks! Thanks
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Vikmourneにより編集済み: 9/29/2017 1:13:06 AMWe consistently had all 3 keys disappear for ONLY the Fireteam leader after the following steps (discovered after 3 weeks): 1. Fireteam completes Baths, Dogs, Gauntlet encounters and earn keys. 2. Fireteam enters Calus's room. 3. Fireteam Leader brings the Fireteam back out to orbit (with/without killing Calus). 4. Fireteam Leader brings the Fireteam back to the Leviathan raid (for the purpose of opening key chests). Result: The Fireteam Leader has lost all 3 keys. - All other Fireteam members still have their keys intact. - During this process, nobody changed characters or left the Fireteam. - This is 3/3 weeks so far. Our first two were with one Fireteam Leader weeks 1 and 2, and then we switched leaders on week 3 and found it happened with the new Fireteam Leader.
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This is the second week in a row my keys have disappeared AFTER reset. In total i've now lost over 6 keys. This most recent time though... I finished the raid on 9/27 and had 3 keys after. When we finished, I went to the tower, then I logged off. The next day I logged back in, did multiple activities (public events, crucible, strikes etc.), then booted up the raid to unlock the chests. I checked my inventory and all my keys were gone again. I did NOT create another character or whatever you claim to be the sole reason this is happening. You can check my account, I only have 1 character played on. This needs to be addressed and fixed. I'm tired of spending hours doing the raid, just to find out I can't open the chests to get my rewards.
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I lost my keys after completing it and returning to orbit. It did the same for my friend I was doing the raid with. The 4 others didn’t loose their keys tho. I don’t have video evidence but I can assure you it’s true and I’m on PS4
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Both me and my friend lost all three keys after make new characters didn't know about the bug we earned them on 9/28/17 and lost them the same day we do not have video evidence we where wonder if we where gonna get compisated our Xbox gamer tags are gmh798 and Ninjaxbatman07x
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Both me and my friend lost all three keys after make new characters didn't know about the bug we earned them on 9/28/17 and lost them the same day we do not have video evidence we where wonder if we where gonna get compisated our Xbox gamer tags are gmh798 and Ninjaxbatman07x
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zmbaにより編集済み: 9/28/2017 7:53:21 PM-wednesday so nothing to do with weekly reset. -after killing calus we went orbit and straight back to raid to get chests and keys were gone. -how i supposed to have video something like that?????????? and i was the only one from the fireteam who lost keys p.s it was my very first destiny 2 raid.................................... and not made any new character there are those what came from destiny 1 but havent touched them.
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I received the Aqueduct key on Tuesday evening 9/26 (after reset), I returned to orbit, did alternate activities on other locations, logged out. Logged back in Wednesday 9/27, played some crucible then loaded into the raid and my Aqueduct key was gone. Also lost 3 keys the prior week when i created another character. No video.
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ilovethailandにより編集済み: 9/28/2017 6:04:05 PMCompleted the raid Tuesday around 1 or 2 pm est on my warlock, gamertag tonitwotoes on Xbox one, the date was 09/26/2017 had 3 keys after defeating calus, logged off my warlock and into my titan next thing I know all my keys have disappeared forever
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I completed the raid yesterday and received all three keys but after defeating Calus and going to the Tower I realized none of the keys were in my inventory. I did not create any new characters or do anything other than return to the tower upon completing the raid. None of my fireteam lost their keys other then me.
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(USA PST zone) Played the raid on the day of reset, post-reset. Ontained 3 keys but could not beat Calus. So we planned for the next day. We may have went to tower after to see the legendary engrams we looted. I have lost 3 keys as well. Drain. Conduit. And one more i forgot. PSN: Ethrun
