Just spoke to a very nice Microsoft Support Rep and got this, I've put all the important parts in bold:
here's the issue there's a few Destiny 2 options on your website
12:44
Me
Destiny 2 ( Base Game) with a 20th September Release
12:44
Me
Destiny 2 - Launch Edition with a 6th September Release
12:45
Joel A
Hold on John, scratch that off.
12:45
[b]Joel A
As early as now, let me confirm to you that destiny 2 is being released on September 6th. Destiny 2 ( Base Game) with a 20th September Release ( disregard it please, we are working on it now)
12:45
Joel A
All destiny 2 will be released tomorrow.
12:45[/b]
Me
and Destiny 2 Game + Expansion & the Digital Deluxe Edition both showing 6th September
12:45
[b]Me
So it's defo out tomorrow?
12:46
Joel A
September the 6th, yes.
12:46
[/b]
Me
Good news then :D
12:47
[b]Joel A
I just have a discussion with this base game and I am fully aware of that issue, the September 20 release. If you are going to check the main destiny game website, it should be released in less than 18 hours.
12:47[/b]
Me
otherwise that would of been one huge angry mob for xbox lol
12:47
Joel A
We are not looking forward to that.
12:47
Joel A
Hold on, let me just pull up the web site.
12:48
Joel A
Please check it on this link.
12:48
Joel A
https://www.destinythegame.com/
12:48
Me
Thank you it's good to hear it from you as Hannah said it's out on the 20th
12:49
Joel A
I got you there, I know what you are trying to tell me. You mean this one Tom : https://www.microsoft.com/en-US/store/p/Destiny-2/BPQ955FQFPH6
12:50
Joel A
Kindly click the link and let me know if that's the one you see.
12:50
Me
that's the one that everyone is getting worried with
12:50
[b]Joel A
I see, I also gone mad about this issue. I even have to ask every one here about this and I was informed that all destiny 2 games MUST be released in more than 16 hours from now. Based on the first link that sent you, See the countdown there Tom?
12:51
[/b]Me
yeah that's the link i see
12:52
[b]Joel A
Awesome Tom, now don't be confused eh. Like I said, we are working on this typo on the base game. But then again. All of the destiny 2 games, whether base game, or bundle, must be released on September 6th.
12:54
[/b]
Joel A
Tom, do you know someone who is planning to buy the base game?
12:54
Joel A
By the way, here's the reference number for our chat today:
12:55
Me
perfect thank you for all your help
12:55
Me
and a few of my friends could be
12:56
Me
Need a good team for the raids ;)
12:56
[b]Joel A
My pleasure. I should be the one thanking you, because of our customers, I have a job and I can provide my family's needs. =). Do me a favor please, if you spoke to someone about this September 20th release date. Kindly tell them that you spoke with Joel and confirmed that it is a minor glitch.
12:57
[/b]
Joel A
I got you there Tom :)
12:57
English
#destiny2
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41 通の返信
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My game still hasn't been fixed, it continuously says that D2 is available on the 19th and that I need to wait. At this point I'm basically boiling with rage that literally nothing I do will fix this problem.
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IBENEKIDにより編集済み: 9/6/2017 4:49:12 PMIm incredibly pissed. I'm not one to be salty but this was just sad... I tried getting on when it was released yesterday but it kept saying I was "too early to play" meaning I wasn't able to access the game until 6-20-17. I waited on hold for an hour to talk to customer support and he said that launch edition will be available on the 19th and if I wanted to play right away I should have gotten the deluxe edition.... he even laughed at me when I tried explaining the situation to him. Eventually I got a refund for my launch edition and coughed up the extra money for the deluxe. Then had to completely reinstall the game. as of 7a.m. this morning it was only at 41% for -blam!-s sake the communication here on all aspects is laughable and very irritating
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Literally had the same issue about it last night. I live in Italy and I moved from the US and I wasn't able to access the game whatsoever last night. The guy was trying to help me to the best of his abilities but was unsuccessful. Today, I contacted the support and asked them what happened last night and why I was unable to play it and they told me it was because of Bungie. Are the players that were affected on the situation going to get something in return? Little annoying being told you're allowed to play on the 6th at 12 AM and not get it.
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Just thought I would report back since it is after midnight. I bought the digital launch edition from the Xbox market place. My base game said available 9/19/17. I can confirm that I was able to log in and play with no problems.
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3 通の返信Natasyerpにより編集済み: 9/6/2017 11:52:05 AM
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4 通の返信
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4 通の返信Wolf Fenrir Xにより編集済み: 9/6/2017 4:29:59 PMI talked to Xbox support. They claim the issue is fixed but the number display won't change for now. If someone bumps this I'll reply/edit when the moment of truth arrives. Edit post launch: Forum went down for a bit. Mine worked fine at launch time. It's the digital deluxe edition. Support did have me remove my account from the console and re download it. Don't think that did much but might help if anyone still has issues.
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Digital release still not working in Germany for those of us who bought it with USD. I know Xbox/bungie can figure out our location, but because my console was bought on base it still says 0600 local for me. Looks like I won't be able to play til after work tomorrow. Thanks alot bungie/microshaft... Good luck to everyone else.
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6 通の返信Now when I look it says 11:00 pm on September 5th. Maybe we can get it an hour early now.
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7 通の返信Ok, so for those who are concerned still about this.. I think Iv got the understanding of what the issue is, or what bungie assumes the issue is. For those who are unable to play in the areas where the game has been released, they are assuming that these people are not able to play yet, because they paid with a method not of that region.. So for example, if you are in Australia and you pay with an American card, you have to wait for the game to be released in the US before you can play, even if you are in Australia where the game has been released. So the issue is payment region based, not the date. The date is an error and should hold no baring on when the game is truly released.
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Just left the house, mines still says 9/20 but someone responded to me earlier that you can delete and reinstall. Not sure if it works, I haven't tried. But this is good info. I'm gonna ride it out until release. If it doesn't work then I'm giving my son a XBOX and dusting off my PS4(LOL).