Hello,
If you are encountering issues receiving your pre-order items, please ensure that you have either received all codes from physical/digital retailers, or that you have the digital licenses from either PlayStation 4 or Xbox One granted to your account.
If you are encountering entitlement issues when attempting to access Destiny: Rise of Iron or pre-order incentives, you will need to contact your platforms support outlet for troubleshooting and assistance.
[url=https://support.us.playstation.com/]PlayStation Support[/url]
[url=http://support.xbox.com/en-US/contact-us]Xbox Support[/url]
Additionally, you may need to Restore your Licences:
[quote]First, please make sure that your Playstation Plus/Xbox Live subscription is up-to-date and active.
Next, follow these instructions for restoring your licenses: https://www.bungie.net/en/Help/Article/12181
You may also want to try clearing your console's cache: https://www.bungie.net/en/Help/Article/12539[/quote]