Hello,
Can you please try these steps for me?
1. Check All characters
2. Check Postmaster
3. Check Vault
4. Restart Destiny
5. Repeat Step 1
If you still do not see the item, I'm sorry to say that Bungie does not restore any lost items.
[url=https://www.bungie.net/en/help/article/12211]Bungie Restoration Policy[/url]
[url=https://www.bungie.net/en/Help/Article/12655]Missing Items When I Transferred Items Using Bungie.net and Destiny Companion App [/url]
Did you transfer these items to your vault through the app? Make sure you double check all characters inventory. Sometimes items will go missing for hours and will return.
Good luck, guardian!
[url=https://www.bungie.net/en/Help/Article/12655]I lost my items through the vault[/url]
Hello,
Before you deleted your old character, did you put all the gear into the Vault? Any gear or items left on a character when it is deleted is also deleted forever.