Hi. Thanks for contacting us. Do you share your Amazon Prime account with anyone else? If so, do they play Destiny 2 and do they also sign up for this program? Have you tried logging in and out of the game to see if anything changes? To confirm, you've double-checked that the Gear Drop has been claimed on the Prime Gaming site and that you have an active Amazon Prime account? If you go into your [url=https://www.bungie.net/en/Profile/Settings]Bungie account Settings[/url] and click "Accounts & Linking," do you see Prime gaming at the bottom of the page under the "Authorized Applications" sections? Have you claimed your reward in your [url=https://www.bungie.net/7/en/Codes/Partners]Partner Rewards section[/url]? If you accidentally linked the wrong Bungie.net account to your Amazon Prime account and you haven’t yet claimed the Destiny 2 offer, follow these steps: Step 1: Make sure you've logged out of the wrong Bungie.net account. Step 2: Follow the [url=https://twitch.amazon.com/tp/oauth/start/bungie?overwrite=true&redirectUrl=https://twitch.amazon.com/prime/loot/destiny2]re-link URL[/url] to update your account link. It sounds like something occurred between your connection between Prime Gaming. This could have occurred for several reasons, such as someone else claiming the content, not having Amazon Prime, connecting to the wrong Bungie.net account, not connecting Destiny 2 to your Bungie.net account before claiming the rewards, or something else occurring. You may want to de-link and then relink everything. Prime Gaming rewards can only be claimed one time - if you don't see them in your Partner Rewards, you may want to [url=https://twitch.amazon.com/tp/oauth/start/bungie?overwrite=true&redirectUrl=https://twitch.amazon.com/prime/loot/destiny2]re-link your accounts together [/url]then wait until next month to claim that Gear Drop then see if they appear in Amanda Holliday's inventory in the Tower Hangar. You may want to disconnect your accounts and reconnect them so that this doesn't happen again in the future.