First try shutting down your console and then unplugging it from power. Leave it unplugged for at least 5 minutes, then try again. If that doesn't work, then try this. 1. Log out of your PS4™ console (the account that's having the connection issue). 2 Power down (turn off) your PS4™ console. 3 Go to PlayStation.com via a web browser from your PC or Mac. If you are currently signed in, you must sign out and then sign back in. Confirm you are signed in. Then log out. 3a From Mobile devices using a web browser - For Apple: hold down the refresh button on the URL and click on “Request Desktop Site." - For Android: click on the 3 dots on the top right corner click on “Desktop Site." 4 Login and out a second time. Confirm you are signed in. Then log out. 5 Go to your PS4™ console, turn it on, and login.