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7/29/2022 8:03:49 AM
5

Mistakenly banned

So i was Downloading a game emulator and turns out thats not what it was. My anti virus freaked out and made me restart my computer to delete the files off my computer. After my pc was done booting back up i get a steam notification telling me that i’ve bean permanently banned from destiny 2. The thing is, not only did it not tell me what i was banned for, i haven't touched the game in a month. I have pretty good stuff on my account and have a little over 1000 hours on the game. I have purchased every expansion including the vaulted ones and the game back when it costed money. I even pre ordered it and got access to the beta on ps4 later transferring my data to steam threw the cross save feature. I purchased them on ps4 then again on pc and an unholy amount of silver. So I obviously wouldn’t just throw that all a away and get hacks or a client or somethings. So I submitted an appeal on July 21, 2022 addressing my situation and i got no response which is honestly what I expected. And yes i did get a email telling me that they would investigate it. I waited a week, realizing that i got no response i decided to take another shot at it. However this time they respond within the our. I was very happy that they “responded” and opened the email. I open it to see that my ticket was closed. I honestly have no idea what do and i have already completely lost my respect for bungies customer support. If anyone has a way that i can personally get in contact with the devs which i kind of doubt but if anyone does have a way for me to do it, your help would be greatly appreciated. If you are wondering what i sent on my appeal i will list it bellow. Note that this is my second one because I didn’t save the first one Like I've said before if done nothing wrong. I haven't played the game for a whole month before the ban. it's really that simple. i also got no reason to why i was banned. i opened my computer and was told i was banned. That's it i was permanently banned. no reason or explanation. Just that all the time and money i spent on a game i adored is now wasted. I have tried to stay as patient as possible but I don't have any hope of my words affecting my situation. I am very small compared to a big company like you and have no power over who sees this. I don't even know if my appeal is really being read. I have done the research and have even talked with people in the same situation as me. Not to be prejudiced in any way shape or form but I believe that your banning system is very poorly managed. someone told me that they got banned for having bad wifi. something that he wasn't able to control. Considering that this happens to many people really disappoints me and has affected the way I've felt about your company. I say all this with no ill intent. Thank you for understanding.
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  • Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/978300950097842206/giphy.gif],[/url] The forums are not able to assist with appeals of restrictions or bans. However, there is a process in place for you to appeal your ban or restriction. If you have already appealed, you have done all that you can. Posting in the forums cannot assist you beyond linking you to the appeal and speculation. Bungie will typically respond only if more info is needed or if the ban/restriction is altered. The form is for appeals only, they do not answer questions as to why or how long. [spoiler] Requests for additional information, such as the length of a restriction or reason for a ban, will be disregarded. https://help.bungie.net/hc/en-us/articles/360049024492 [/spoiler] [i]Please note that while every appeal is reviewed, as mentioned in the article, there is no guarantee for a response, nor is there a guarantee that your ban or restriction will be overturned. [/i] [u]For more information on Bungie's policy regarding bans and restrictions, [url=https://www.bungie.net/en/Help/Article/11929]please review the policy here[/url].[/u]

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    • Since Bungie didn’t overturn it within a week of appealing, then that means it was not a “mistake” & Bungie has proof that it was a legitimate ban. Time to give up & move on.

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      • i am going to only address your last paragraph in 2 parts. 1st, bungie does not ban for bad connections. they restrict access to pvp content. 1st there's a warning, then if it continues, a 2 week restriction, then if it still continues, all subsequent restrictions are 2 months. and to say that a player has no control over their wifi is also incorrect. the player chose to play with a poor connection. their control was to play or not to play. no one is entitled to play pvp. this single person with his bad wifi ruined the experience for at least 5 other players and at most 11 other players. the players in general are entitled to a good experience while playing. if that is ruined by a subpar connection by another, then that player should be removed, but they are not banned from the game.

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        • Why were you downloading an emulator at the same time as playing destiny? Based on your story it seems that was the case

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