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originally posted in: Urgent help deactivating crossave
7/4/2022 12:56:56 PM
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Hello there[url=https://cdn.discordapp.com/attachments/902560216871239752/978300950097842206/giphy.gif],[/url] In order to unlink an account, you first have to disable cross save and/or unlink accounts, you must be able to authenticate the accounts. Bungie cannot forcibly de-link them. [b]I would suggest contacting the platform concerning recovering the platform account.[/b] If you are unable to gain access to the account, then you will not be able to deactivate cross save or unlink it from your current Bungie.net profile.
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  • so what can I do? I just found out I got my xbox and steam accounts stolen, I just got back my xbox account after getting back my steam account, I can't turn off crossave because someone bought silver on the account, I don't wanna risk getting my characters deleted or something like that, will playstation help me with that? even though the psn account is from someone that stole my information ?

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  • I cannot speak for what PlayStation support will or will not do. Unfortunately, without that login data you will not be able to deactivate cross save or remove that account.

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