Hi there. You are signing into an alt Steam account that is not linked to your profile. This commonly happens with Steam as they allow players to use the same email address to create multiple accounts. You likely did so, maybe without realizing, and have typed in a different password than the one for your main account.
A Steam community member gives instructions [url=https://gaming.stackexchange.com/questions/387204/how-do-you-find-all-the-accounts-youve-logged-in-to-on-steam]here[/url] how to check if you have signed into multiple accounts on your PC.
If you cannot figure out the correct account login, please contact [url=https://help.steampowered.com/]Steam Support[/url] for help.
Please be aware that if you deactivate Cross Save for any reason, you will be required to wait 90 days before it can be used again. You also cannot unlink an account that is linked to your profile while Cross Save is active if you are trying to switch accounts.
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Thank you, I apparently had another steam linked to my email adress that I had forgotten about. It seems to have worked and my characters are their now.