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7/2/2022 8:08:34 PM
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Hacked over year ago. Still cant remove hackers cross save connected xbox account.

About a year ago my account was hacked and some guy linked his Xbox account to mine. After all this time I still can't force remove his account. Why? I would like some bungie support on this.
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  • Hey there, Bungie is unable to remove accounts from our profiles as they use our authentication methods to link / unlink as well as to set up / disable cross save.

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  • Because the authentication system is there for security reasons and as such Bungie will not remove the account for you for any reason. Bungie has to be 110% sure you are the owner and this is what you want. Without using the provided method of ID would compromise your account security because as far as Bungie knows YOU could be the "hacker" trying to remove a account that belongs to the true owner.

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    2 Replies
    • Edited by GreyOmnivore781: 7/2/2022 8:56:12 PM
      Was the recov worth it?

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      1 Reply
      • Bungie will not unlink any accounts from your bungie account/cross save. If you can't unlink it yourself then you're current setup is stuck as is.

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