Hey there. Thanks for the report. Bungie is aware of this issue and they’re actively investigating. In the meantime, they’ve written this:
[quote]We are investigating an issue causing players to be unable to use Synthweave to unlock new Armor Synthesis ornaments from the Appearance Customization menu. Players can work around this issue by unlocking the armor ornaments via individual armor previews quickly after selecting to preview their appearance. [/quote]
https://www.bungie.net/en-us/Explore/Detail/News/51446
Stay tuned to the [url=https://twitter.com/BungieHelp]@BungieHelp Twitter page[/url] and the weekly TWAB for the most up to date information.
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Thank you for your response! I’ve attempted the temporary fix you quoted, but to no avail. I’ll keep trying, but hopefully this is resolved soon. Thanks again!