{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
Edited by BNGHelp5:
1/16/2026 2:11:24 PM
2
Cross Save
Can't Set up Cross Save. Got a new laptop and I can't progress to select characters because the steam account doesn't exist anymore. I have my xbox and Epic games, and sony account ready. I plan to play on Epic games so I don't care about STEAM. I just want to be able to select my characters for the other platforms
[spoiler]Moderator edit: This thread has been moved to the #Help forum where you can find answers and troubleshoot any Destiny in-game/bungie.net/companion app issues, courtesy of other helpful players and Mentors.
Feel free to private message the moderator who moved your post, link to topic, for further clarification about why this topic was moved.[/spoiler]
English
#Help
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You need to be able to authenticate all accounts to activate it, due to the March 25th linking change the workaround to deleted/inaccessible accounts was closed by Bungie. If the account cannot or will not be recovered by them then you unfortunately cannot activate cross-save, Bungie will not unlink it under any circumstances.
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1 ReplyHi there, Thanks for reaching out! The information provided by viiTactiiCZz is correct - players will need to authenticate all accounts in order to activate Cross Save. If one of the accounts is inaccessible, you will need to contact the platform's support team to reactivate it. If this isn't possible, it unfortunately won't be possible to activate Cross Save.
