One of the top games across all platforms and every seasonal launch is a waste of millions of customer hours. Be embarrassed and take lessons from any other top live-service game. If hundreds of thousands of customers have waited hours for this game to come online today then do you think it was a successful service? If you want 5 hours then just say it and let me schedule my day differently. Bungie, you are being that guy that drives slow in the fast lane on the interstate.
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Do you know they communicated on twitter? They said they kept the queue in so they can do maintenance while the season launched. They were pretty clear with what was going on. Chill tf out man. Things were cleared up by 5-6pm est. It's not the end of the world.