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Edited by Woag: 5/12/2020 8:56:03 PM
1

Cross Save Xbox Account Broken

So I have a rather weird and unique issue when I attempt to enable Cross Save. I have PlayStation, Xbox, and Steam tied to my account. I can authorize Playstation and Steam just fine but my Xbox account is broken in a weird way. The email linked to my Xbox account is a Verizon email, and for those that don't know, it is a discontinued service. So it is essentially locked because I can't recover my password/account through a link that it would have sent to that email, and the account recovery process also doesn't work. Contacting Xbox didn't do much as they didn't seem to understand my issue. I don't know where to go from here so I was asking for some help so I can use Cross Save.

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  • If you are unable to authenticate your Xbox account, that is not something that Bungie can help you with. Only Xbox/MS Support can assist with their platform accounts. You essentially need to recover your account, with the aid of Xbox/MS Support, to change your email address for the account. When contacting them, there’s no need to go into any detail about trying to cross-save for Destiny. Just tell them that you need to change your email address for the account, as the one currently tied to it is no longer accessible. This is something you would need to do, for account security purposes, regardless of interest in activating cross-save.

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