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12/1/2019 12:20:39 AM
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Hey there. Thanks for contacting us. Season Passes are bound to the first Destiny account that a player logs in with after their purchase, even if no characters have been created on it yet. It appears you logged into your Steam account and accepted the Cross Save screen before activating Cross Save with your Xbox characters. Due to how Season Passes are applied to player accounts, it's not possible to refund them or transfer them to another account.
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  • I don't understand. I bought the deluxe edition and set up cross save within the same day. Nothing in Bungie or Steam told me how to do this to ensure I didn't lose what I literally just paid for. Can someone with Bungie reach out to me directly to resolve this issue?

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  • Technically, you did not lose what you paid for. You bound it to the Steam save, had you cross saved first, it would have bound to your cross save. Bungie did reply to your issue above.

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  • So how do I reverse the cross save to make my Steam account the main save? I don't care if I have to start new characters.

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  • Please review our [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48099]Cross Save page[/url] for more information about your issue.

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