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Edited by Sentry: 10/4/2019 4:26:09 AM
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Unable to transfer to PC due to a deleted Xbox Live account still being linked

Hi there, I created a topic for this a while ago but received no official response unfortunately. You'll see that there's an Xbox Live account associated with my Bungie.net profile. It is still showing as linked despite having been deleted about a year back. Attempting to unlink it requires logging in to said account which... is impossible for me to do for an account that no longer exists. I would like to transfer my guardian, who has been with me since launch day of Destiny 1, but to do so, I need to prove ownership of all associated accounts. I can't do that because of the Xbox Live account mentioned above blocking me. I can still prove ownership of every other account but would need help from either Bungie or Microsoft to make progress and I'd prefer to not leave my guardian behind. I'm not really sure what my options are otherwise because the support channels for both aren't really set up for these sorts of specific technical oversights :( Thanks

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  • If you cannot authenticate an account to unlink it, you have a couple of choices: 1. Speak with Microsoft and see if they're able to reinstate the account so you can unlink it. 2. Move the accounts you are able to authenticate to a new bungie.net account. In doing this, you would lose any redeemed emblem codes from this current account and your Bungie activity history.

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