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3/13/2025 6:54:23 PM
1
Unable to Link Account Before March 25th - "ErrorCannotAuthorize"
TLDR: Wanting to unlink and relink my Epic Games account to update username. Gets error coded instead.
So I'm unable to unlink my Epic Games account for whatever reason, probably due the fact that I purchased the silver bundle on steam recently. Anyways, is there any way to bypass the "ErrorCannotAuthorize" code or at least know for sure why it's causing an error? I really just want to update my linked accounts so that my cringe username from like 8 years ago doesn't stay on my profile in game and have it updated before account unlinking gets removed. I would have wanted to contact Bungie Help directly about this but TIL there was no option for filing a help ticket.
If it helps, my linked Xbox account says "RESOLVE 1 ERROR" and that error says "Cross Save cannot be unlinked for 53 days because you’ve purchased Silver on your Steam account recently.". It doesn't say that for my Epic Games account and that instead has a big yellow "AUTHENTICATE"
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1 commentaireHi there, Thanks for reaching out. Looking at our records, we can confirm this is indeed caused by your recent purchase on Steam. It's intentional that Cross Save cannot be deactivated for 90 days after purchasing Silver to help prevent malicious activity. Deactivating Cross Save also requires another 90-day cooldown, and these cooldowns cannot be expedited or removed for any reason, with no exceptions. Further, as Bungie entrusts players with the security and management regarding linking their accounts, we do not unlink any accounts on players' behalf, which is why there is no contact form for this purpose. For more information about Cross Save and its intricacies, please consult our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].
