Do you know why so much so called toxicity in Destiny forums?
Simple. Bungie don't listen what community ask for.
Forum itself created for feedback from players. Bungie told for years "you've been heard" and did something absolutely opposite or stupidly grindy (current situation with crafting of weapons is so awkward and stupid).
What look even more stupid. You don't need to guess what your core players want - because they told you what they want and what they don't want. It's so simple. You do what people want, they give you their money, you rich - customers happy.
On top of that you give people something new what you created (seasonal activities, lost sectors and so on), people says is it good or no, give some criticism, you change it or don't (if don't - tell about it in TWAB and say your reasons).
Community become toxic because Bungie won't listen. Bungie even claimed that they don't care about forum anymore (because current team can't provide content of same quality as it was until 3rd year in Destiny 2) and call it toxic. Results - core players go away. Yeah, new players will come and even buy deluxe for a year. But in the end they realise game is humster wheel with repeated activities and reskin weapons.
I feel sorry for Sony, that they buy Bungie. And I'm really hope, that purchase won't hurt Sony too much.
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look at any other large video game company and tell me they listen to their community. LMFAO in all seriousness, bungie listens to the community more than literally every other video game company i can name. not only that, but the TWAB adds a nice bit of transparency and feedback that almost NO other games have! but yeah, i definetly think that it is very possible (and very profitable) to listen to everything the community says and code it in immediately. whats that? lightfall is being worked on? along with the next season? along with solstice? along with a shitload of other things? ez fix. just delay all of the updates by a couple weeks. cant hurt anything. oh, theres more community feedback? delay for a few more weeks. weeks turn into months, months turn into years. oh yeah also bungie goes bankrupt in the first few months, because some players who pre-ordered lightfall are prolly gonna sue, people who actually enjoy destiny and its lore will leave, and the game will become just pure chaos of everything everywhere all at once. do you see the issue yet? PS: some of the QOL and updates that you hold so deer and sacred are already coming in the future. so shut up for one week, and be patient. :)