Hi there, so you probably watched the showcase and got hyped for lightfall, went to pre-order but then noticed that the game was crashing at the connect screen. at first you probably thought; well, they did come out and say if you are experiencing crashing, clear cache, restart platform ect. you tried all the recommended workarounds and found none of them to work, not even rebuilding database or initialising your PS4, then i can tell you the issue has nothing to do with your console, but rather the pre-order itself.
here are some links to forums that talk about the issue including one on reddit, where the lead community manager Cozmo has responded:
https://www.bungie.net/en/Forums/Post/261598520?sort=0&page=0
https://www.bungie.net/en/Forums/Post/261610770?sort=0&page=0
https://www.bungie.net/en/Forums/Post/261603084?sort=0&page=0
https://www.bungie.net/en/Forums/Post/261602051?sort=0&page=0
https://www.bungie.net/en/Forums/Post/261604252?sort=0&page=0
https://www.bungie.net/en/Forums/Post/261595296?sort=0&page=0
https://www.bungie.net/en/Forums/Post/261598496?sort=0&page=0
https://www.bungie.net/en/Forums/Post/261619393?sort=0&page=0
https://www.reddit.com/r/DestinyTheGame/comments/wxtajc/lightfall_preorder_causing_ps4_users_game_to/
If you don't want to go through the links and just want a basic rundown, here it is: lightfall pre-orders cause the game to constantly crash for some, but not for others, that is until they buy the season of plunder eververse bundle. this all started at day 1 of the new season. I didn't know myself what happened until after the end of day 2, where someone gave me a link to a forum post that explained what was going on, which is the 1st link. Now you are probably wondering, but isn't there a fix? there is one currently: cancel your pre-order and get a refund. I am not joking. people that have this issue didn't get it resolved until after going through the refund process, uninstalling destiny 2, re-install it, restart PS4 and done, issue fixed. some have even tested it i believe by getting a refund and pre-ordering lightfall again, to which the crashing returned.
there were also some reports on the posts, very few so far, that this issue is also on Xbox and PC. now if you are thinking, if the issue can be fixed by just getting a refund, why not just do it? well that option only works for those the bought the standard or annual pass version. those who bought the collectors edition and are experiencing the issue have no other option than to wait for Bungie to acknowledge the issue and have it fixed.
as stated earlier, the lead community manager, Cozmo, has seen the reddit post and commented with "we will look into it" has given some relief, but there has yet to be an official announcement by Bungie help about the matter. To be fair, Cozmo has a good rep about passing along pressing issues as far as I am aware, but it wasn't until after about four days since the issue first cropped up that there was a form of response. We are currently entering week 2 of the new season and nothing about the matter has been said.
I am not a game developer and now that an issue like this probably could take a week or more to fix potentially, but the thing that would put those of us who are affected at ease, if the issue was put on their list of "Known issues" or if the Bungie Help twitter came out and said "we are aware of reports about lightfall pre-orders and seasonal eververse silver bundle is causing crashes mainly on the PS4 platform, with reports of the issue happening on PS5, Xbox one/series X and PC. we are currently investigating the matter and should hopefully deploy a hot fix soon. stay tuned for updates."
I don't really care how long it would take to fix the issue, but i would be put at ease if at the very least, they officially addressed it. So there you have it. Pretty much a whole saga. I am still paying attention to any news about the issue on the forums here, a bit on reddit, but mainly Bungie helps twitter.
If you are experiencing the issue, do please make a post, upvote the main post that says "bungie the lightfall preorder issue needs to be addressed" and any other post that has the same issue. This will hopefully prompt Bungie to make it a priority fix as the seasonal fixed can be deployed over the course of the season and this issue is one that can be fixed within a few weeks, not months.
thank you for your time reading through this and if there is any updates, I'll make a new post or change this one. Until next time Guardians.
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Bumping this
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Hotfix 6.2.0.4 rolled out. No fix as of yet. On to the second month not being able to play after I paid for the pre-order. Thanks bungie.
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A few inches forward. Bungie mentioned: "We are investigating reports of players unable to access Destiny 2 on PS4" In the TWAB https://www.bungie.net/en/Explore/Detail/News/51759 I hope it is this Issue they are investigating and not some other problem that popped up.
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Hi. Thanks for reporting this issue to us. We're currently investigating the issue with Sony.
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So far it is week 3. No fix yet. As I figured. Buckles up. It's gonna be a while...
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Week 2. And still locked out because of this. It is starting to feel like I am being punished for paying bungie money. I know I am not. And that is a stupid thing to think. But he'll man...
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This issue is only on PS4 but my friends can play on PS5 with no problems.
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Bump Kinda glad I didn't pre order the DLC 😀
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I’m on PS5 and I have tried everything Bungie says for these weasel, baboon (sheep once) codes. Constant contacting servers. Multiple kicks. I’ve been kicked out of oryx every time we start the encounter.
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Im starting to think this issue is deliberately being ignored
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new hot fix, yet nothing about the issue and it's still not working. some acknowledgement about the issue would go a long way to put some worries at ease, but I'm starting to get more and more frustrated about the silence.
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Sadly Hotfix 6.2.0.2 has no information or mention about this issue. And even sadder. No fix.
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Seriously they didn’t say anything on the known issues list, I’m so annoyed.
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Hotfix 6.2.0.2 is rolling out. Fingers crossed that some info I'd given about this issue
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Have a bump to help pass along the information..
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Bump yet again....its frustrating they havent actually up and acknowledged it yet
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Bump Hope bungie acknowledges the issue soon
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Editado por X93CRYPTIC49X: 8/31/2022 5:34:53 PMI’m getting frustrated with these kinds of problems on PS4 recently. First it was the messed up delayed update for Witch Queen which had PS4 players wait 1 day to play and now it’s this. You know I had a feeling I should’ve only bought the collectors edition by itself, but I was so excited to get everything all at once. Definitely won’t be doing that again. It’s just disappointing that these kinds of problems are very consistent. Especially since I don’t have the money to upgrade to a new console easily and I worked hard to save up for the Lightfall collectors edition.
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Bump Gotta say something at some point bungie ...more and more players who have this issue are coming out of the woodwork
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I hope bungie at least extends the time to get the raid ring from this as I was going to run for it with my buddy's but being locked out of the day 1 emblem is some BS from all of this.
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Thank you. I was pretty sure the purchase was what caused this but it seems everyone is keeping mum about it. Appreciate the in depth post.
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Editado por OniDarkClown: 8/31/2022 10:42:22 PMNext hotfix is coming up. I will not get hopes up. Not enough time has past for me to think they have looked into it and created a fix. I will be vary pleasantly surprised if it is. Or if it is even addressed. But like I said. My expectations are set to negative 100 atm.