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5/19/2022 12:57:19 PM
1

Not receiving emails despite re-applying for them

I have opted in for the bungie emails in order to get guardian games results On week one I didn't receive an email, so I have done the suggested fix as told by someone who has received it. After week two I still have not received one despite re-applying for the emails several times. Apparently the backend issue should also have been fixed by now. Both 1st and 4th options are checked, and my email is verified.

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  • Editado por RurouniDante: 5/19/2022 1:41:34 PM
    Hi there! Thank you for your report! Bungie is aware of this issue and is currently investigating. Please review the below information from last week's TWAB for a potential fix. [quote] You've Got Mail... Maybe Something we’ve talked a little bit about during previous TWABs is the haunting case of missing emails. The team has been working hard on investigating what is blocking so many from getting the emails they want from Bungie, despite troubleshooting steps being taken and fun surveys to be had. While we don’t have all of the answers yet, we do have an update on the team’s findings surrounding these illusive pieces of digital information. We’ve got some good news and some in-progress news, take it away CRM team! CRM: Since Bungie newsletter emails have become more personalized with stats players are sharing on social media, we have seen a high number of issues from players who aren’t receiving our newsletters. While we fixed some accounts in late February, we have seen that many players still are having issues. We have concluded that most players are affected due to unsubscribing at one point in time and then resubscribing later. Due to a current technical issue, those players are still considered unsubscribed. We are implementing a small update this week that we hope will help. If you’re subscribed, you’ve played since 5/3, and don’t get this week’s #GuardianGamesMoments email, we request that you follow these two steps to help us identify the issue: [b]In your Bungie.net Account Settings, under the Email and SMS section, uncheck the first box and hit Save Settings. Immediately after saving, check the first box, save, and verify. [/b] We understand this is not an ideal process, but this will help us to find a fix. We are excited to bring more Destiny 2 moments and memories to your inbox. Please stay tuned to Bungie Help on Twitter for updates regarding this issue. [/quote] [url=https://www.bungie.net/en/Explore/Detail/News/51361]Source: TWAB - 5/12/2022[/url]

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