Hi, Last year my computer experienced catastrophic system failure (black screen of death). It's only been about 2 months since I've had my windows reset & computer running again at the expense of losing all my files. During this time Bungie decided to migrate from Battle.net to Steam and unfortunately I was not able to complete the task as 1. I was not aware of the move and 2. Didn't have access to my computer. I have lost all my characters, items, silver & DLC content that I paid for & earnt. I have tried lodging a ticket with Bungie under the general section however got replied with "request is invalid and will not be investigated as it concerns an issue that is off-topic to the contact form used to submit the help request." At this point I don't believe Bungie even wants to investigate my situation let alone communicate with me for that matter. This is really disappointing as a day 1 Destiny player, having owned all the DLC in both D1 & D2, I am getting no support. If you know anything that might assist me, please let me know. Thank you.