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10/12/2020 6:14:58 AM
1

Cannot Deactivate Cross save please help

So, I was outta town for a few weeks and my Lil brother activated cross-save so he could play his PS4 guardian on my Xbox. He also purchased silver with my account balance, however, I did contact Microsoft and the silver purchase has been refunded and the silver has been removed from my account. Now I'd like to deactivate cross-save to get back my characters with all my progress, but whenever I hit deactivate cross it keeps saying something like:,, unable to deactivate for 89 days because you have recently purchased silver on the account''. Please help I'm frustrated and I really want to play the Halloween on my Charakters before it goes awayyy

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  • Hi there, If you're unable to deactivate your cross save due to a recent silver purchase, check out the contact form at the bottom of this [url=https://www.bungie.net/en/Help/Troubleshoot?oid=48099]page.[/url] [quote]The following contact form is intended for: Players to contact us if they wish to disable their Cross Save but are currently unable to do so due to a recent Silver purchase. Players to contact us if they wish to switch their active Cross Save characters. However, if Cross Save has already been deactivated they will have to wait 90 days before they can reactivate it. [/quote] If you use the form, you may ask Bungie to either deactivate your cross save, or change your active cross save character. [u][b]Please be aware that if you do deactivate cross save, you'll have to wait 90 days before you can reactivate it with no exceptions.[/b][/u] [quote]If players disable their Cross Save for any reason they will have to wait out the 90-day lockout before they can enable Cross Save again. There are no exceptions to this policy.[/quote] Hope this helps!

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