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10/10/2019 9:15:01 PM
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What I gather from your post, is that when you purchased the Deluxe edition of Shadowkeep on Steam, the Season Pass was bound to the PS4 account that you had active for cross-save at that time. Only after this happened, you realized it was not the PS4 account you had intended to use for cross-save, so you deactivated cross-save. When you say that you “bought another one”, do you mean that you purchased the deluxe edition of Shadowkeep a second time, on the same Steam account? Or did you simply purchase silver, so that you could buy the season pass for your Steam characters? As deactivating cross-save puts a 90 day cooldown period on reactivation, you cannot have your preferred PS4 account already active for cross-save, so I’m assuming you are playing with characters started on Steam. To get the season pass for your Steam based characters, you would need to purchase it with silver. Unfortunately, as you bound the original pass to that incorrect PS4 account, there is no way to move it from that account. If you did indeed purchase the deluxe edition a second time, you should definitely speak with Steam support about a refund, as you cannot utilize two copies of the expansion on one account. You should be able to access all of the Shadowkeep content on Steam, and will only require the season pass to purchased for that set of characters. Again, that is done in the game, with silver, through Eververse.
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  • Editado por briantneira: 10/10/2019 9:29:24 PM
    ;( yes i purchased the full deluxe game 2 times in steam and i lost my money because the season pass license is not in the PSN account (the wrong one) or Steam, it just disappears. I was enabled to deactivate the cross-save and relink my main PSN account now in my Steam game i have my main PS4 Account and steam linked and working but i can't access to any content of shadowekeep. Now i have in PC game my cross-save working with my main PSN account and my steam account, can i purchase the season pass with Silver? and i´ll work? Thanks so much for your kind help.

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  • Given that deactivation of cross-save means a 90 day cooldown period before you can reactivate, I’m honestly not sure how you already have it reactivated for the other account. That alone seems odd. As you purchased Shadowkeep on your Steam account originally, you should never have lost access to the content from the expansion. Regardless of having changed your cross-save setup, the license for Shadowkeep would have remained bound to your Steam account, giving you access to the missions and such. Steam also does not tend to allow re-purchasing content that is already owned on a account. Meaning that you should not have been able to purchase the deluxe edition twice for the same account. Again, this seems odd. I get the feeling that there is more going on here than you have shared, given the bypass of the cross-save deactivation, and supposed double purchase of Shadowkeep on Steam. As I am not privy to all of the true details of your situation, I cannot say for certain why you lost access to your Shadowkeep content. Purchasing the season pass with silver will only give you access to that specific content, not the main expansion.

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  • Ninja 7 days ;( without any solution ;(

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  • Ninja: The option to remove the Cross save constraints in the account is to perform a blizzard migration and then the Cross-Save but my issue is that the game show that i have the content purchased and steam too but i can't play any of the activities associated to season pass and can´t get rewards from the board of the season pass.

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  • I am not going to continue with your issue, and I have no desire to delve further into this mire. Too many oddities for me to waste time trying to unravel. Perhaps someone else will take an interest in it.

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  • Ninja do you have time to check it ;( ?

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  • Ninja Thanks so much for your help some images of in-game status and items from Deluxe :S Links: https://ibb.co/PGgM6vp https://ibb.co/Zxzt6z0 https://ibb.co/JHnqLBR https://ibb.co/hDds0bQ https://ibb.co/R73QH8J https://ibb.co/sv4mvP1 https://ibb.co/JvKt5qd https://ibb.co/hgjbWY9 https://ibb.co/9rqc36s

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