Ok so I REALLY hope Bungie do something about it because it's really bothering me and I'm definitely not the only one in this case:
I pre-ordered Shadowkeep's Deluxe Edition, I started the game Tuesday a few hours after the big opening and when it was starting to work, I was greeted by a new character creation screen, I was very surprised since I did the Cross-Save thing back in august / september when it became available, turns out it kinda "reset" and left me with the season pass activating on the brand new & useless steam account (characters), which is a big problem. There also was very little information about the season pass activating on the first account you start up on, at least compared to some other stuff that were way more obvious imo.
So Bungie, for the love of god, PLEASE give me what I paid for, I ain't getting -blam!-ed over a Cross-Save bug and lack of comms.
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Hi there, Thank you for your report. We're actively investigating this issue.
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The exact same thing has happened to a bunch of us, you aren't alone. As far as I've seen in digging through the forums, they seem to be somewhat aware that this happened. A ton of us are getting screwed over because they silently reset the Cross Save functionality and didn't alert anyone. So a ton of people logged into Steam expecting to see Cross Save characters and instead, saw zero characters and had their passes assigned to that empty account. I really hope Bungie fixes this, it's completely unacceptable.
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Same Problem here!
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Same thing, it's been weeks since I arranged Cross Save and selected my xbox guardians as my main, yet when I started the game it had my low light pc guardians selected, had to do Cross Save again and no sight of my Season Pass, can't even check if it is active on my blizzard guardians without losing access to my main guardians on pc for 3 months