Sadly, your friend got caught in the security feature. At this time, there is no way to reduce or remove the lockout period. [quote][b]Can I disable Cross Save once I’ve enabled it?[/b] Cross Save is intended to be a one-time action, but we realize there may be cases in which you want to visit the characters you left behind. Once Cross Save has been disabled, you will have access to your original characters on each platform. There is a 90-day wait to re-enable the feature. This policy exists to discourage activity like account recoveries by other players.[/quote] So, regardless of the reason cross-save was cancelled, the 90-day wait will commence and must be waited out for the time being.