They can't acknowledge problems, they only accept praise.
Lost sols is proof of that. When he became the coolaid kid for about a year they would post on his stuff yucking it up like old buds but once he went back to you know reality you never see a single Bungie response. What happened here has cost me in two game modes yesterday. Cost me a 5 win streak in gambit and a rank reset at the same time in short a pinnacle weapon drop. Here we are though a day later and nothing. Fact is they are absolutely likely the cause of this while they mess around trying to stop people farming materials while AFK.