Hey. Sorry to hear your having an issue with the upgrade. Let me make sure I know what's going on. You have owned destiny and the expansions since year one. On the same console you purchased the digital upgrade collectors edition. You can play the game but you are having trouble receiving the collectors edition content (the exotic class items, spark of light, shaders and emblems) I would suggest clearing your console cache and restoring licenses. Should do the trick. What console are you on?