Luke Smith's jaw-dropping interview with Eurogamer.
This is appalling. The smug attitude and snide remarks regarding the playerbase, not to mention the manner with which he diverts the questions, turning everything into circle-talk, it's all so damned insulting.
This type of utter disregard for the customer, only seeing them as a profit to be turned, is inexcusable. This is the type of attitude that will run a company into the ground, [i]especially[/i] if it is expressed publicly, right to the faces of those whom you are insulting.
What do you think? Did Luke Smith go too far?
[quote] Eurogamer: So it may seem like a small thing but you're adding exclusive content to the game - three new dance emotes - that players can't get unless they rebuy the main game and the two existing DLCs. Is that right?
Luke Smith: There is no way right now for you to get the new dance emotes without doing that. Those are Collector's Edition exclusive. We've set some stuff aside for that edition specifically to really make it appeal to fans who have engaged with the game already and also to people that will enter the game this autumn.
Eurogamer: Can you see that some fans are confused that you're asking them to buy stuff they already own?
Luke Smith: Yeah, I can totally empathise with those people. But the Collector's Edition is a pretty cool package for people who want to pursue that stuff. Otherwise, surely what you're saying is that you would want to buy them separately, right?
Eurogamer: Well, yeah. I would rather do that - pay a few pounds or dollars or whatever - than spend money on things I already own.
Luke Smith: [Laughs] Well, we have nothing more to talk about regarding your opportunity to spend extra money in Destiny, other than The Taken King and the three versions we've announced.
Eurogamer: Is Bungie considering selling customisation items such as this separately? Or is that against the studio's philosophy for the game?
Luke Smith: Rather than comment on the Bungie philosophy, here's what I'll tell you. If someone made a golf clap emote, I would spend money on that. Like when someone falls in the Vault of Glass. At the moment I bow when I'm trying to mess with them. So... I empathise with some of the things you're saying.
Eurogamer: I feel like you should put some of these things that you are empathising with into practice.
Luke Smith: We have nothing to announce today. We're reading the forums and the reactions to this week's announcements. We will continue to discuss player feedback with respect to the the game and Collector's Edition content.
Eurogamer: Taken King costs £39.99, which is almost same as base game. Does its content justify that?
Luke Smith: I'm going to use American dollars, because British pounds are just foreign to me...
Eurogamer: Literally foreign.
Luke Smith: Indeed, an ocean away. So, purchasers get a big, rich campaign. Fully voiced cinematics and the story of what happens when an angry alien god wages war on a solar system, all with a satisfying conclusion. You also have a new subclass to pursue and unlock. We also have a bunch of new strikes - we're not yet talking about how many - and a new raid. We're showing two new PVP modes and four PVP maps this week, and it's a fairly safe bet we're not done yet showing things off. So I'm fairly excited about the value proposition. We're calling this a major expansion because it is. We're giving people a whole new place to go, that new destination...
Eurogamer: I get that it is big but it is also the same price as the base game. That had four areas rather than one and more missions than the Taken King. Why is it the same price?
Luke Smith: All I can do is answer that with the same thing I just gave you... We're really comfortable with the value we're giving to players this autumn. I believe that once we begin to share more, players will be even more excited. And for existing players it also comes with the Founder's pack with a new Sparrow, shader and emblem.
Eurogamer: Just not the emotes.
Luke Smith: It doesn't because they come with the Collector's Edition.
Eurogamer: Final question on prices -
Luke Smith: Is it also the final question on the emotes?
Eurogamer: I'm not going to mention them again. I can't get them.
Luke Smith: But you can if you buy the Collector's Edition.
Eurogamer: I'm not going to buy the game and the two DLCs all over again.
Luke Smith: Okay, but first I want to poke at you on this a little bit.
Eurogamer: Poke at me?
Luke Smith: You're feeling anxious because you want this exclusive content but you don't know yet how much you want it. The notion of spending this money is making you anxious, I can see it -
Eurogamer: I do want them. I would buy them -
Luke Smith: If I fired up a video right now and showed you the emotes you would throw money at the screen.
Eurogamer: What I'm saying is that fan frustration is not because they don't understand the proposition. It comes regardless of how cool the exclusive content is. The frustration - and mine as a fan - is that the method of acquiring it requires me to re-buy content I bought a year ago.
Luke Smith: [Long pause] It's about value. The player's assessment of the value of the content.
Eurogamer: Final question on prices - The Taken King and everything released so far comes at a significant price reduction for people who want to jump in to Destiny this September. All games do Game of the Year editions now - I understand that, that's not really an issue. But when you look at the reduction involved - it's barely any more than just buying The Taken King solo.
Luke Smith: This autumn we want to have a moment of convergence where players like you and me who are engaged with Destiny can match up with people who are just joining in, who didn't pick the game up last year for one reason or another.
It's also important to remember the temporal valuation of content. If you played during The Dark Below, you were playing when there were Swordbearers everywhere. That's now gone and you can't recapture that now. Some things are being left behind as we move forward. It's the same with House of Wolves, right now, with the Fallen showing up all over the solar system. Those things are going to be less relevant as we move forward and the Taken are everywhere.
We don't have a way to go back in time and experience those things again. So the players who were there can say 'I was here when...' and 'I did it when it was new'.
I wish I had a way of better telling players that I was there back then. That I had a better way of embracing the legacy of my time with the game. This is something that we on the development team talk about all the time. It's really important that we figure out ways to embrace the legacy that players created in the first year... I'm not going to talk about how we're going to do that but it is right in the forefront of our brains. It's missing right now in Destiny.
Wow. Lukems turned in to [i]dick[/i]. He's gonna be a great executive in a few years.
That all sucks, but what really pisses me off more than the price point (and that interview) is this exclusive Red Bull Energy Drink mission thing. I'll link to an image or article in a minute. Lemme find it...