Hello there,
Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble getting this bundle. We've received reports of this issue and are investigating the underlying issue further. For any updates on this issue, we recommend viewing our Patch Notes as they become available, posted on the [url=https://www.bungie.net/7/en/News]News page[/url].
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Were the Marathon promotional items removed from the Eververse store entirely? Why would Bungie not have this promotion available the week of launch for Marathon? I don't see it anywhere.