Hi there, Thank you for reaching out and for this video. We understand you encountered a soft lock. We're sorry to hear of this, as we can imagine how this impacted your experience with the game. If you haven't yet tried doing so, you may wish to [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]clear the console cache[/url] of the machine you play on. This may help to prevent this issue from recurring. If you continue to experience this issue, however, then please let us know. Under such circumstances, please clarify whether any particular actions seem to trigger this soft lock, and we'll investigate.