Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble obtaining one of the chess pieces. To aid us in investigating any underlying issues that may be occurring, can you provide us with a short video illustrating the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]