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Help and Support

Recent Updates:

  • We are aware of issues currently impacting the Crucible Quests "Weapon Master" and "More Bullets". For additional information, please view this Help Article.
  • For information regarding the Refer-a-Friend program, please follow the Refer-a-Friend Guided Support.
  • The Level 25 Class Pack FAQ is the best source of information on what's available and how to use the items found in the Class Packs that are available on the PSN/Xbox Store.

For all other questions, please visit our Help forum staffed by community mentors who can help.
Deleted Item and Character Policy
The choices players make in Destiny are often permanent. Please be careful when performing any manual removal actions. 

Please note: Exotic Weapons/Armor, Emblems, Shaders, Ships, Sparrows, Emotes, and Quests that have been dismantled after update 2.0 was released may be re-acquired from their respective Collections.  Re-acquiring items from some Collections may have an in-game cost associated with them.
Beltane Shader Requirements
To unlock the Beltane Shader, players must acquire 50/50 Calcified Fragments and complete the Quest "The Old Hunger" on a single character.

For more information, follow the link above.
Destiny Account Restrictions and Banning Policies
Please click the title above to see our Destiny Account Restrictions and Banning Policies FAQ.
Destiny Mobile Companion Application FAQ
If you're running into issues on the Destiny Mobile Companion App, follow this FAQ.
Refer-a-Friend FAQ
The Refer-a-Friend program gives players the opportunity to create bonds with new players to earn new loot and rewards!

For more information, follow the link above.
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