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To find a specific issue, use the Search bar located above to find help articles and troubleshooting tips. If you received an in-game error message, just enter the name of the error as it appears in-game.

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Help and Support

New updates:
  • Information concerning Nepal Aid T-shirts, Shaders, and Emblems can be found here.
  • Special Orders have been moved to the Kiosk in Tower North with Hotfix 1.2.0.5.
  • Questions regarding Red Bull Focused Light can be found in this FAQ . All Focused Light will be sent to the Postmaster in the tower.

For all other questions, please visit our Help forum staffed by community mentors who can help.
11/19/2014
Weapon Reforge FAQ
Reforging is when you wish to change your weapon perks and have a clean slate on your weapon. Please click the title above to learn more about reforging.
7/21/2015
Why couldn't I purchase two Etheric Light at Rank 5 of Iron Banner?
With each Iron Banner event, you can earn the opportunity to purchase 1 Etheric Light at rank 3, as well as rank 5.
If you do not purchase the Etheric Light that they've unlocked at rank 3 before reaching rank 5, you will only be able to purchase a single Etheric light.

Please make sure to purchase your first Etheric Light before achieving rank 5.

Note - This is per character, not account. If one character has reached rank 5, it is still to possible purchase Etheric Light on other characters at both ranks 3 and 5.
5/1/2015
Nepal Aid T-Shirt & Shader/Emblem FAQ
Bungie called to action our fellow Guardians to raise funds for earthquake relief efforts in Nepal.  100% of the profits will be going to reputable charities that are directly aiding in Nepal’s relief efforts.

• Last updated with code redemption instructions on 8/19/15

8/11/2015
Tess Everis, the Special Order vendor, is missing from the Tower. How can I reclaim my Special Order items now?
Tess Everis' items have been moved to a new Kiosk. This kiosk can be found in the Tower North, by Eva Levante.
9/8/2014
Destiny Code Redemption FAQ
Code redemption is tricky! Please see the full article for our FAQ.
9/9/2014
I redeemed a code to get in-game content. Now what?
In-game items come from many places! If you've redeemed a code and are unsure where to receive your new in-game loot, please click on the title above.

If you are unsure of which type code you are attempting to redeem, check out our Code Redemption page here.
7/22/2015
Trials of Osiris FAQ
Q: Why did I receive a loss after being disconnected from my Trials match?
A: If you experience a disconnect while playing a Trials match, it will count as a loss. To avoid future disconnects, please see our Network Troubleshooting Guide

Q: I believe I experienced players who were manipulating their network settings. What should I do? 
A: If you believe you experienced players who were manipulating their network settings, be sure to report them in-game. Here's how: https://www.bungie.net/en/Help/Article/12960

Q: Why didn't my Trials of Osiris consumable work? 
A: To learn more about the Trials consumables, please see the following: Guided Support for Trials of Osiris

Q: Where can I learn more about Trials of Osiris?
A: You can learn more here: Bungie.net/trialsofosiris
7/17/2014
Destiny Account Restrictions and Banning Policies
Please click the title above to see our Destiny Account Restrictions and Banning Policies FAQ.
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