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Help and Support

Destiny Update and Installation Vital Information

If you're returning to Destiny 1, you may have a few Hotfixes or Updates to install before you can sign in. Below is a list of Vital Information to help you get back in the game.

  • Manually Checking for Updates: For consoles that are taking an abnormally long time to begin the update process, players can attempt to manually start the update process by using the consoles "Check for Update" option. For more information, please see our Updating Destiny Guide.
  • Hard Drive Requirements: Players should ensure they have the proper amount of console storage space available to complete the full installation process. For more information, please see the Console Storage Space guide.
  • Patch Notes: Full notes for each new update and for previous updates can be viewed on the Game Updates pages
  • Interrupting Downloads: Some consoles will attempt to verify all previously downloaded content before downloading a Destiny updates. If any issues are found, or the verification process is interrupted, all previous content will be deleted and downloaded once more.

If you experience any issues downloading updates and are unable to resolve your issue with the troubleshooting links above, please post a report to the #Help forum.
Destiny 2: Beta FAQ and General Information
If you have any questions concerning purchase of Destiny 2, please see this website:

For questions concerning the Destiny 2 Beta, please see this FAQ:

For steps on how to redeem a Destiny 2 Beta Code on, please follow this link:

Note: If you have any issues receiving your Destiny 2 Beta Code after placing a pre-order, please contact your retailer for assistance.
FAQ for Groups, Clans, and Alliances
One of our Welcoming Committee Mentors has written up an awesome FAQ regarding Groups, Clans, and Alliances on Thanks, Spawn! Please click the title above for the FAQ. 

Additionally, we have articles on Clans and Alliances if you are encountering any issues with your Clan:

Daily and Weekly Reset Times
For a list of activity and event reset times and details, please follow the link above.

Destiny Account Restrictions and Banning Policies
Please click the title above to see our Destiny Account Restrictions and Banning Policies FAQ.
Deleted Item and Character Policy
The choices players make in Destiny are often permanent. Please be careful when performing any manual removal actions. 

Please note: Exotic Weapons/Armor, Emblems, Shaders, Ships, Sparrows, Emotes, and Quests that have been dismantled after update 2.0 was released may be re-acquired from their respective Collections.  Re-acquiring items from some Collections may have an in-game cost associated with them.
Intellectual Property and Trademarks
Bungie strongly supports the efforts of our community to produce non-commercial content using video images, footage, music, sounds, dialogue, or other assets from our games, subject to a few conditions. These creations can be freely shared with other players in places like the Creations page. Please click the above link for more information on the guidelines that apply to creators seeking to profit from their work. 
Weekly Lockouts and Progression Resets
Some high level activities use a weekly lockout for earning activity-specific rewards. Players have until Tuesday at 2:00 AM Pacific (9:00 AM UTC) to complete these activities and earn the activity-specific rewards for the week. 

Please click on the above link for a list of these activities and how they are impacted by the weekly lockout and progression resets.
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