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Help and Support

New updates:
  • Information concerning Nepal Aid T-shirts, Shaders, and Emblems can be found here.
  • Special Orders have been moved to the Kiosk in Tower North with Hotfix
  • Questions regarding Red Bull Focused Light can be found in this FAQ . All Focused Light will be sent to the Postmaster in the tower.

For all other questions, please visit our Help forum staffed by community mentors who can help.
Weapon Reforge FAQ
Reforging is when you wish to change your weapon perks and have a clean slate on your weapon. Please click the title above to learn more about reforging.
Why couldn't I purchase two Etheric Light at Rank 5 of Iron Banner?
With each Iron Banner event, you can earn the opportunity to purchase 1 Etheric Light at rank 3, as well as rank 5.
If you do not purchase the Etheric Light that they've unlocked at rank 3 before reaching rank 5, you will only be able to purchase a single Etheric light.

Please make sure to purchase your first Etheric Light before achieving rank 5.

Note - This is per character, not account. If one character has reached rank 5, it is still to possible purchase Etheric Light on other characters at both ranks 3 and 5.
Nepal Aid T-Shirt & Shader/Emblem FAQ
Bungie called to action our fellow Guardians to raise funds for earthquake relief efforts in Nepal.  100% of the profits will be going to reputable charities that are directly aiding in Nepal’s relief efforts.

• Last updated with code redemption instructions on 8/19/15

Tess Everis, the Special Order vendor, is missing from the Tower. How can I reclaim my Special Order items now?
Tess Everis' items have been moved to a new Kiosk. This kiosk can be found in the Tower North, by Eva Levante.
Destiny Code Redemption FAQ
Code redemption is tricky! Please see the full article for our FAQ.
I redeemed a code to get in-game content. Now what?
In-game items come from many places! If you've redeemed a code and are unsure where to receive your new in-game loot, please click on the title above.

If you are unsure of which type code you are attempting to redeem, check out our Code Redemption page here.
Trials of Osiris FAQ
Q: Why did I receive a loss after being disconnected from my Trials match?
A: If you experience a disconnect while playing a Trials match, it will count as a loss. To avoid future disconnects, please see our Network Troubleshooting Guide

Q: I believe I experienced players who were manipulating their network settings. What should I do? 
A: If you believe you experienced players who were manipulating their network settings, be sure to report them in-game. Here's how:

Q: Why didn't my Trials of Osiris consumable work? 
A: To learn more about the Trials consumables, please see the following: Guided Support for Trials of Osiris

Q: Where can I learn more about Trials of Osiris?
A: You can learn more here:
Destiny Account Restrictions and Banning Policies
Please click the title above to see our Destiny Account Restrictions and Banning Policies FAQ.
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