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Network Troubleshooting Guide

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Network Troubleshooting Guide


The Network Troubleshooting Guide is designed to help players through the recommended steps for troubleshooting network connectivity issues that may be impacting their ability to play Destiny. It also contains information and tips that may be helpful for players wanting to optimize their network connection when playing Destiny.

Network Status: Check for Known or Planned Outages

Before continuing, players should check to see if there are known service outages that may be impacting their ability to connect to Destiny:



Error Codes: Disconnected From Destiny

If players are disconnected from Destiny they will receive a message that contains an error code that may be used as a reference to search for specific troubleshooting suggestions. Each error code indicates a different type of disconnection and is used to help impacted players, Bungie, and the platform partners track what is causing players to lose connectivity with the game.


Network Setup: Wifi v. Wired Connections

Destiny is an online shared-world shooter that requires a constant and stable internet connection to play. For the best Destiny experience, Bungie strongly recommends a wired internet connection as WiFi connections may lead to signal strength and stability issues.


Common Issues: First Troubleshooting Steps

If you are having difficulty connecting to Destiny, this portion of the Network Troubleshooting Guide can help you solve the most common network hardware problems players have reported.


Optimizing Connections: Improving Latency and Packet Loss

Interruptions to your network connection may cause your experience to be impacted, and may cause a loss of connection to Destiny. For the best possible experience, your network should be configured to allow the optimal connection to Destiny.


Advanced Troubleshooting: UPnP, Port Forwarding, and NAT Types

This portion of the Network Troubleshooting Guide is for players that are encountering connectivity issues while playing Destiny and that have worked through the other basic troubleshooting steps included in the rest of the guide. The troubleshooting suggestions included here are more advanced and can help resolve more complicated connection issues.

Network Troubleshooting Guide Directory


This is the landing page of the Network Troubleshooting Guide which is designed to help players through the recommended steps for troubleshooting network connectivity issues that may be impacting their ability to play Destiny. Please click the appropriate button below to return to the start of the guide or to read through the other pages.
Error Codes Network Setup Common Hardware Issues
Optimizing Connections Advanced Troubleshooting Return to Start

If none of these steps solved your problem, you may return to the help page to seek other answers.

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