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Results for "Canary"

7/16/2014
Error Code: BABOON
All Platforms
Bungie is actively tracking this general networking error. Your disconnect was reported the moment it occurred. 

This error can be due to packet loss or disconnections between your home network and Bungie (such as ISP saturation or general internet congestion). It can even be caused by certain WiFi setups, or mobile hotspots that may have experienced a blip or loss of connection

Before proceeding any further, we strongly recommend switching from WiFi to a wired connection, at least temporarily. This is an important first troubleshooting step to rule out WiFi signal strength/stability as a possible culprit.

If you're experiencing an issue where you repeatedly hit this error and cannot log into Destiny, please attempt to force quit Destiny by completely closing the game and relaunching Destiny to get out of this state. If you continue to receive this error, please consider following the suggestions in our Network Troubleshooting Guide.

9/24/2014
Accessing and Restoring Licenses to Destiny Content
All Platforms
If a player is experiencing issues when attempting to access Destiny, DLC, pre-order, redeemed content, they likely have lost access to the platform licenses for that content. Steps for accessing and restoring licenses vary between gaming platforms, and sometimes will require assistance from PlayStation SupportXbox Support, or Steam Support.

Please see the link above for detailed steps on how to access and restore licenses for Destiny content. 

10/5/2015
Optimizing Connections: Improving Latency and Packet Loss
Xbox 360
Xbox One
PlayStation 3
PlayStation 4
PC
7/16/2014
Error Code: BEAVER
All Platforms
BEAVER errors are caused by a failure to connect your console to another player’s console via the internet.  This can be caused by connection quality issues (such as packet loss, ISP saturation, or general internet congestion). It can even be caused by certain WiFi setups, faulty in-home wiring, or other issues that require on-site support or expert investigation.  However, they are most commonly caused by router or network configuration issues.  

For additional information, follow the link above.
5/29/2018
Error Code: BEET
Destiny 2
Xbox One
PlayStation 4
PC
Bungie is actively tracking this general networking error. For more information and troubleshooting suggestions, please click the link above.

1/29/2015
Clearing the Console Cache
All Platforms
Clearing the cache on a console is a great starting point when troubleshooting a variety of issues, including error codes, general connectivity problems, and gameplay issues. Please click on the link above for more information on how to clear the console cache.

Help and Support

Destiny 2 Cross Save and PC Migration

For information on accessing Destiny 2 characters across multiple platforms, players should visit our Cross Save page.

For information on bringing Destiny 2 characters, Silver, and licenses from Battle.net to Steam, players should visit our PC Migration page.


Destiny 2 Vital Information and Known Issues

For the latest information regarding known issues being tracked by Destiny Player Support, players should visit our Destiny 2 Known Issues and Vital Information page.


Destiny 2 PC System Requirements

Outlined below are the system requirements for Destiny 2 on PC.

MINIMUMRECOMMENDED
CPU: IntelIntel Core i3-3250 3.5 GHz or
Intel Pentium G4560 3.5 GHz
Intel Core i5-2400 3.4 GHz or
i5 7400 3.5 GHz
CPU: AMDAMD FX-4350 4.2 GHzAMD Ryzen R5 1600X 3.6 GHz
GPU: NVidiaNvidia GeForce GTX 660 2GB or
GTX 1050 2GB
Nvidia GeForce GTX 970 4GB or
GTX 1060 6GB
GPU: AMDAMD Radeon HD 7850 2GBAMD R9 390 8GB
RAM:6GB8GB

Operating System:Windows 7 64-bit or Windows 8.1 64-bit or Windows 10 64-bit (Recommended)
Hard Drive Space:104GB available hard drive space
Internet:Broadband internet required
Important Note: While we will do our best to make sure Destiny 2 is available on the widest variety of PC hardware, we do not officially support Destiny 2 PC on laptop configurations. Laptops with specifications that match or exceed our Minimum System Requirements may be able to play Destiny 2 PC.

9/5/2017
Destiny 2 Archived Years 1-2 Known Issues and Vital Information
All Platforms
For information concerning archived Known Issues and Vital Information for Destiny 2 releases and seasons in Years 1 and 2, please follow the link above.
7/8/2015
Destiny Server and Update Status
Xbox 360
Xbox One
PlayStation 3
PlayStation 4
PC
Occasionally, Destiny services may be brought offline to undergo scheduled or emergency maintenance, or to update the game to address gameplay issues or add in-game features. Please click the above link for information on upcoming Server Maintenance or Destiny Updates.
9/8/2014
Destiny Platform Storage Requirements
All Platforms
All Destiny players are required to download and apply the latest updates available for Destiny on their platform. Players that do not download and install the latest updates will not be able to continue until they do so. 

Please click the above link for information on the storage space and system requirements needed for the latest updates.
2/2/2018
Destiny Account Restrictions and Banning Policies
Xbox 360
Xbox One
PlayStation 3
PlayStation 4
PC
Players that violate the Code of Conduct or the license agreement that governs Destiny may be restricted or banned from some or all Destiny content or activities. 

Please click the above link for more information on the Destiny Account Restrictions and Banning Policies.


11/17/2015
Deleted Item and Character Policy
Destiny 1
Destiny 2
Destiny: Guardians (Korea)
All Platforms
Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items. 

For additional information, please follow the link above.
8/24/2017
Destiny 2 Clans Guide
Destiny 1
Destiny 2
Destiny: Guardians (Korea)
Xbox 360
Xbox One
PlayStation 3
PlayStation 4
PC
Clans are communities that can be accessed in-game and on Bungie.net that are created and managed by players. Clans provide many features that allow the community of players within the Clan to play and progress together, communicate, manage, and build their community. 

Please click the above link for more information on Clan features, interacting with a Clan, and the tools that are accessible to Clan Founders and Admins.
10/13/2017
Destiny 2 on PC System Requirements
PC
Contained in this page are the system requirements for Destiny 2 on PC.

For more information, please click the above link.
10/23/2017
CVARS Guide: CVARS Troubleshooting and Setting a Framerate Cap
PC
When players encounter issues with key binding, graphics, or other settings, clearing CVARS should be the first step to troubleshooting the issue.

Players should see this guide for troubleshooting steps, as well additional options that are available through CVARS.
6/22/2017
Legacy Support Guide for Destiny 1
Destiny 1
Xbox One
PlayStation 4
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