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Contact Form: Cross Save Issues

Destiny 2
All Platforms


We are aware that some players have entered an undesirable Cross Save state due to Silver purchases on their account prior to the launch of Cross Save.

It is intentional that Silver purchases prevent players from disabling Cross Save until 90 days after the Silver was purchased. However, players who entered this state prior to our Cross Save FAQ update on Aug. 22 should submit a ticket using the contact form below.

All tickets regarding Cross Save issues will be addressed at the discretion of Destiny Player Support during regular business hours. 


What is Cross Save?


Cross Save enables you to choose one Destiny 2 player account (your Active Account) that you can access from wherever you choose to play. Although this is not a permanent action, we did build this new feature as something that players will activate just once to support a hobby that spans more than one platform where Destiny 2 can be played. 

For more information, please visit our Cross Save FAQ.


Disabling Cross Save


Cross Save is intended to be a one-time action, but we realize there may be cases in which you want to visit the characters you left behind. Once Cross Save has been disabled, you will have access to your original characters on each platform. There is a 90-day wait to re-enable the feature. This policy exists to discourage activity like account recoveries by other players.

For those interested in removing Cross Save from their account, click here and click the “View Setup” button. On the next page, players will be shown their Cross Save setup.

To deactivate Cross Save, click the “Deactivate Cross Save” button located at the bottom of the page. Players must authenticate all accounts before they can deactivate Cross Save. 

For players who receive “Resolve 1 Error” messages, please use the contact form below.

PLEASE NOTE:
  • There is a 90-day wait to re-enable the feature.
  • Players who purchase Silver cannot disable Cross Save until 90 days after the Silver was purchased.


Contact Form for Cross Save Issues


Click the button below and fill out the contact form about your Cross Save issue. Please describe your issue in detail.

Contact HelpReport Cross Save Issues
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