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Error Codes: Disconnected From Destiny

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This is a sub-page of the Network Troubleshooting Guide. To return to the start of the Guide, please click the above image or click here.

Error Codes: Disconnected From Destiny


Players that are disconnected from Destiny will receive an error message that may contain an error code at the bottom. Each error code indicates a different type of disconnection and is used to help Bungie, platform partners, and players track what is causing impacted players to lose connectivity with the game.

Table of Contents


Service Status

Before players begin troubleshooting, it may be helpful to check for known service outages that may be affecting their ability to connect:



Types of Error Codes 

Most error messages that players may encounter while playing Destiny will fall into one of two categories of error codes: Platform Error Codes or Destiny Error Codes. The type of error code that a player is encountering will determine the best source of support and troubleshooting steps. 

Platform Error Code

Players may occasionally encounter a platform error code when playing Destiny or during the installation process. These are most often a string of numbers and/or letters. To troubleshoot these errors, please contact the proper platform support site:

Destiny Error Code

Players may occasionally encounter a Destiny error code when playing Destiny or during the installation process. These are most often a single English word for an animal, plant, or musical instrument, such as WEASEL, MARIONBERRY, or BANJO. Please see below for basic steps to troubleshoot Destiny Error Codes.

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Basic Troubleshooting Steps

The basic steps for troubleshooting a Destiny Error Code are dependent on the types and frequency of the Error Code that is being encountered. 

Single Disconnect from an Error Code

Players that have received a single disconnect from an error code should close and restart the Destiny application on their platform. If players continue to encounter error codes after restarting Destiny, they should follow the troubleshooting steps in the below sections.

Multiple Disconnects from the Same Error Code

Receiving the same error codes multiple times indicates that a player is likely encountering a single root issue. The cause of the disconnects could be something such as corrupted data in the Destiny installation or a source of instability in the player's network setup.

Players that are receiving multiple disconnections from Destiny with the same error codes may want to try the following troubleshooting steps:
  • Closing and restarting the Destiny application on their platform
  • Restarting and clearing the cache of their platform
  • Switching to a wired connection if the player is currently using a WiFi connection
  • Searching the Destiny Help Knowledge Base for the associated error page and working through any additional troubleshooting suggested on the page
  • Reading through the other pages of the Network Troubleshooting Guide
  • Searching or posting in the #Help forums where Destiny Player Support, Mentors, and community volunteers may be able to provide additional assistance 

Multiple Disconnects from Different Error Codes

Receiving multiple disconnect with several different error codes indicates that a player is encountering an issue that Bungie cannot pin down to a single root cause. This is frequently caused by instability in a player's network setup, especially WiFi networks or networks encountering upstream traffic issues.

Players that are receiving multiple disconnections from Destiny with different error codes may want to try the following troubleshooting steps:
  • Closing and restarting the Destiny application on their platform
  • Restarting and clearing the cache of their platform
  • Power cycling their network hardware
  • Switching to a wired connection if the player is currently using a WiFi connection
  • Contacting their Internet Service Provider to troubleshoot potential issues with network traffic, stability, or packet loss
  • Searching the Destiny Help Knowledge Base for the associated error page and working through any additional troubleshooting suggested on the page
  • Reading through the other pages of the Network Troubleshooting Guide
  • Searching or posting in the #Help forums where Destiny Player Support, Mentors, and community volunteers may be able to provide additional assistance

Multiple Disconnects that Follow a Pattern

When troubleshooting and investigating potential causes of multiple disconnects, it may be helpful to take note of any patterns in the frequency, timing, or context of the disconnects.
  • For example, if a player receives the same error code every time a new WiFi device connects to their network, this may indicate an issue with the strength and stability of their WiFi network setup.

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Network Troubleshooting Guide Directory


This is a sub-page of the Network Troubleshooting Guide which is designed to help players through the recommended steps for troubleshooting network connectivity issues that may be impacting their ability to play Destiny. Please click the appropriate button below to return to the start of the guide or to read through the other pages.
Error Codes Network Setup Common Hardware Issues
Optimizing Connections Advanced Troubleshooting Return to Start

If none of these steps solved your problem, you may return to the help page to seek other answers.

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