Destiny 2: Shadowkeep marks the beginning of Year 3 in Destiny 2. Players will gain access to a brand new story campaign on the Moon destination, along with new activities, increased Power, and more. Shadowkeep will be released on Tuesday, October 1, 2019.
Q: I received my voucher code but it doesn't work!
A: The voucher code for Destiny 2: Shadowkeep will be available for pre-load on consoles on September 30, 2019. Voucher codes for Destiny 2: Shadowkeep on Steam are available for pre-load starting September 24, 2019. To redeem your voucher, please use the following instructions:
- Open a PlayStation Network (PSN) account, or use your existing PSN ID.
- Select the PlayStation Store icon on the PS4 system home screen.
- On the PlayStation Store, select "Redeem Codes" at the bottom of the menu.
- Enter the code.
- Once the code has been entered correctly, select "Continue" on the dialog box.
- Select "Confirm" to accept the Trial Code Terms of Service.
- Select "Continue" to complete code redemption.
PS4 Voucher Code Redemption Troubleshooting
- Sign in to your Xbox One (make sure you’re signed in with the Microsoft account you want to redeem the code with).
- Press the Xbox button on your controller to open the guide, then select "Home."
- Scroll right and choose the "Store" tab.
- Choose "Use a code."
- Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.
Xbox Voucher Code Redemption Troubleshooting
- Launch the Steam client software and log into your Steam account.
- In the lower left-hand corner, click "Add a Game."
- Choose "Activate a Product on Steam..."
- Follow the on-screen instructions to complete the process.
Steam Voucher Code Redemption Troubleshooting
Q: How do I download the Destiny 2: Shadowkeep Original Soundtrack?
A: On September 30, 2019, download instructions will be sent to the email address used to purchase the Destiny 2: Shadowkeep Collector’s Edition. Check your Inbox/Spam folder for an email from sender "Bungie Store Downloads" and follow the steps included to download the soundtrack.
Q: I did not receive an email from "Bungie Store Downloads."
A: If you have not received an email with download instructions please send us an email with your order number to:
Q: I tried to redeem my emblem code but the code redemption portal says it is not active!
A: All in-game pre-order bonuses (emblems, ornaments, etc.) will be accessible when Destiny 2: Shadowkeep launches on October 1, 2019, after completing the first mission on the Moon then visiting Eris Morn.
Q: HELP! Something is wrong/damaged/missing in my Collector’s Edition!
A: Contact us with your order number and the issue you are experiencing at: