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10/14/2019
Destiny 2: Fall 2019 FAQ
All Platforms

Shadowkeep, New Light, and Forsaken

For more information on all upcoming versions of Destiny 2, players should visit our Shadowkeep, New Light, and Forsaken product pages.

Q: What is included with Bungie Store purchases of physical editions of Destiny 2: Shadowkeep?
A: Digital Products delivered via Email before October 1, 2019:
  • Digital Code for Destiny 2: Shadowkeep Digital Deluxe Edition with Digital Deluxe Edition In-game Bonuses
  • Digital Destiny 2: Shadowkeep Original Soundtrack
  • Players who selected and purchased the “No Game Code” option for Destiny 2: Shadowkeep will not receive any codes leading up to the October 1, 2019 release date.

Collector's Edition Exclusive Physical Collectible Bundle Contents delivered on or before October 1, 2019:
  • A Collector's Edition exclusive In-game Emblem Code: An exclusive in-game emblem code printed inside the physical collectible bundle.
  • Hive Cryptoglyph Replica: Follow clues in the Collector’s Edition to unlock the Hive Cryptoglyph and its secret contents. Dimensions: 7.8”L.
  • Metal Luna Mission Container: A metal Luna mission folio that holds esoteric relics and records. Dimensions: 8.6”L x 5.9”W.
  • Luna Mission Handbook: Containing 40 pages of schematics and design documents.
  • Luna Journal: A 160-page journal featuring additional story content that is bound with the mysterious charms and talismans of Eris Morn.
  • Artifacts from the Golden Age

Q: When should players expect Destiny 2: Shadowkeep to ship from the Bungie Store?
A: Physical editions of Destiny 2: Shadowkeep will ship to players on or before October 1, 2019. Included digital codes will be delivered by email to players on or before October 1, 2019. Players should be aware that Bungie Store codes included with Shadowkeep physical edition purchases will only arrive by email, and that no versions include any codes in the box.

Players who selected and purchased the “No Game Code” option for Destiny 2: Shadowkeep will not receive any codes leading up to the October 1, 2019 release date.

Q: Who should players contact with concerns regarding their Bungie Store physical edition purchase of Destiny 2: Shadowkeep?
A: Customer service concerns related to physical editions ordered from BungieStore.com, to include the delivery of Bungie Store digital product codes, should be directed to orders@bungiestore.com.

Customer service concerns related to physical editions ordered from eu.BungieStore.com, to include the delivery of Bungie Store digital product codes, should be directed to bungiesupport@brandaccess.com.

Q: What Forsaken and Forsaken Annual Pass content will be included in New Light?
A: Forsaken content available in Destiny 2: New Light includes:
  • Free Roam on all Destinations
  • Strikes Playlists
  • Crucible Playlists
  • Gambit and Gambit Prime Playlists
  • Select Annual Pass content

Q: What Forsaken and Forsaken Annual Pass content will NOT be included in New Light?
A: Forsaken content available only with purchase includes:
  • The Forsaken campaign
  • Year 2 Raids and Dungeons
  • Exotic Quests

Q: Will Destiny 2: New Light be its own separate game/file?
A: No. All Destiny 2 players will be automatically converted to New Light, and will maintain all of their prior purchases and entitlements.

Cross Save

For more information on Cross Save, players should visit our Cross Save page.

Q: What is Cross Save? What will it actually do?
A: Cross Save enables you to choose one Destiny player account (your Active Account) that you can access from wherever you choose to play. Although this is not a permanent action, we did build this new feature as something that players will activate just once to support a hobby that spans more than one platform where Destiny can be played.

Q: Which platforms does Cross Save support?
A: All of them! With one Active Account, you’ll be able to unify your experiences on PlayStation, Xbox, Steam, and Stadia (when it launches later on this year).

Q: Does this mean that I can play with players on other platforms?
A: Cross Save won’t let you engage players on other platforms in real time. The idea is that you can move from one platform to another and play with the same Guardians.

Q: Can I use Cross Save to merge Guardians or Collections on different platforms?
A: No. Cross Save will enable you to link accounts you use to play games on separate platforms and then designate one of them as your Active Account. From that point forward, the Guardians on that account will the characters you use to play on all linked platforms. We built the feature envisioning this as a decision you will make once.

Q: I don’t have Destiny on another platform, can I still Cross Save?
A: If you have Destiny installed on multiple platforms, you can link the accounts you use to access them. With Destiny 2: New Light, it’s easier than ever to install a version of the game that you can play with your friends.

Q: Do my previous game purchases transfer across platforms?
A: No. The things you have purchased from your PC or Console stores will remain on the platforms where you bought them. These includes games or balances of Silver. Cross Save enables you to access the Guardians and Collections on one Active Account from wherever you play. The things that you acquire for your characters in the game are what move with you from one platform to another.

Q: Can I disable Cross Save once I’ve enabled it?
A: Cross Save is intended to be a one-time action, but we realize there may be cases in which you want to visit the characters you left behind. Once Cross Save has been disabled, you will have access to your original characters on each platform. There is a 90-day wait to re-enable the feature. This policy exists to discourage activity like account recoveries by other players.

Q: How does Silver work?
A: Just like the game content that you acquired for one specific platform, Silver must be spent on the platform it was purchased.

Q: Does Silver get merged with Cross Save?
A: No. With Cross Save, players select one set of characters from a platform to be their active characters. Silver is associated with your characters, so when you select a set of characters to be active, only that silver on that platform will be available. The Silver you own on your other accounts will remain tied to those accounts, should you ever choose to access them again. However, any future Silver purchased will be available on the platform it was purchased.

Q: What actions can limit my use of Cross Save?
A: The following actions will impact a player’s ability to enable or disable Cross Save:
  • Players who disable Cross Save cannot re-enable Cross Save until 90 days after it was disabled
  • Players who purchase Silver cannot disable Cross Save until 90 days after the Silver was purchased
  • Players who perform a refund for purchased Silver cannot activate Cross Save until that Silver is re-purchased for that account
  • Players subject to a ban or restriction cannot activate Cross Save, or disable Cross Save if already active, until that ban or restriction has expired

Q: How much does it cost?
A: Cross Save is a free service that we provide to players of Destiny who want to jump into the action in more than one place.

Q: When can I link my accounts and use the same Guardians to play in more than one place?
A: We expect to launch this feature on August 21, 2019. This will give you the time you need to link your accounts and get your friends lists sorted before the launch of Shadowkeep and New Light.

Q: How will Cross Save impact my Clans?
A: Your Active Account will be included in only one Destiny Clan. That will become your Clan on all the platforms where you play Destiny. Your Active Account will only take up one player slot in your Clan Roster, but you’ll have access to your Clan teammates who are currently playing on the same platform. As you move from one platform to another, you’ll be able to make progress on your clan objectives wherever you play.

Q: If I don’t own specific game content on one platform, can I use the gear associated with that content that I earned on another platform?
A: Mostly, yes. Players keep all their Forsaken gear/progress while playing on platform where they own Base D2 and not Forsaken.

Exception: PlayStation Exclusives. Those can only be used on PlayStation until Shadowkeep launch. After launch, that restriction goes away. Also, users can’t play any Forsaken gated activities and new rewards will drop at the D2 Base power cap while playing on the platform that doesn’t own Forsaken.

Q: Is Cross Save available for Destiny 1?
A: No. Cross Save is only available for Destiny 2.

Q: Can Cross Saved Console players play on PC starting on August 21st?
A: Yes, Players must own Destiny 2 on Battle.net to play on PC. They will be able to play on Battle.net until 10/1. On that date, their purchases are transferable to Steam using bungie.net/pcmove. Destiny 2 will be playable on Steam starting 10/1 for all players.

Steam PC

For more information on moving to Steam, players should visit our Steam page.

Q: Which Destiny 2 purchases will transfer over from Battle.net to Steam?
A: The move from Battle.net to Steam will include a one-time transfer of ALL Destiny 2 content that a player already owns. These will include Player Accounts, Destiny 2, Expansions, Silver, Annual Pass, etc.

PLEASE NOTE: Following the launch of Destiny 2 Update 2.6.0 on October 1, migrated PC players will experience a delay in the transfer of their Forsaken licenses on Steam. As this work continues in the background, we invite these players to play new content introduced in Shadowkeep, or access the suite of content available for free through New Light.

Q: Can Battle.net codes redeemed after PC Migration be transferred to Steam?
A: No. Any Battle.net code that players possess for Destiny 2 content MUST be redeemed on their Battle.net account before they perform PC Migration. PC Migration is a one-time process that cannot be repeated for new licenses. For information on Battle.net code redemption, players should visit Blizzard’s How to Claim a Code knowledgebase article.

Q: Can players pre-order Shadowkeep on Steam now and link accounts to accommodate the move later?
A: Yes. Players may purchase Destiny 2: Shadowkeep from Steam’s product page right now. On August 20, we’ll welcome PC players back to this page to begin the process of linking their accounts on Blizzard’s Battle.net and Steam to facilitate the transfer of content on October 1.

Q: What will we find on Steam on October 1?
A: Current players of Destiny 2 on PC will be welcome to continue their adventure in Destiny 2: Shadowkeep, the next chapter in the story. New players will be able to take their first steps into that world in Destiny 2: New Light.

Q: What happens if I don’t sign up to move my Guardians to Steam?
A: Unfortunately, Destiny will no longer be available on Blizzard’s Battle.net after October 1. We hope you’ll follow us to our new home to continue your journey. It just wouldn’t be the same without you.

Q: What happens to my friend's list on Battle.net?
A: It will stay on Battle.net. We can’t export contact information to Steam, and everyone is likely to have different names on each platform anyway.

Q: Will I be able to play on PC using Battle.net on August 21?
A: Yes. Battle.net will support Destiny 2 gameplay until October 1. At that time, if you still want to play Destiny 2 on PC, you’ll need to move your Guardians to Steam.

Q: How will our in-game names work in PC now that we’re leaving Battle.net?
A: Your in-game name on Steam will reflect your chosen Steam name, as is common with most other Steam games.

Stadia

For more information on Stadia, please see the Stadia Founder's Edition page.

Q: Can players pre-order Google Stadia Founder’s edition right now, and setup Cross Save for their account at a later date?
A: Yes. Players may purchase Stadia Founder’s Edition from Google’s product page now, and enable Cross Save on their account at a later date.

Q: Will Stadia feature cross-play with Steam or other platforms?
A: Cross-play will not be available for any platform in 2019. We are investigating this feature for Destiny 2, but have no official announcements to make at this time.

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