During the Revelry, we identified an issue with the knockout list for the Jubilant Engram. On Wednesday, May 8, 2019, we shipped a fix for this issue in an effort to make sure that affected players had the opportunity to receive some of the items they may have missed due to this issue. Since the fix went live, we have been monitoring player reactions to the Jubilant Engram bug, which players it affected, and what the fix should have done to help affected players.
The Jubilant Engram Bug
Receiving armor on a second or third character class could improperly reset the knockout list for the Jubilant Engram before the player had actually received all items in the knockout list. Players could only enter the bugged state once they had opened a large number of Jubilant Engrams across multiple character classes. Once in the bugged state, players who continued to open engrams could still receive some items they had not yet unlocked, potentially begin receiving duplicate items, and/or be blocked from receiving account-scoped items, such as Emotes or Ghost Projections.
The Fix on May 8
For the fix on May 8, we identified players who opened enough engrams to be in the bugged state and then compared the number of unique items they received to the number of engrams they opened. For players who had a discrepancy between those numbers, we added an appropriate number of Jubilant Engrams to their inventory.
The goal of the May 8 fix was to allow these affected players to gain the items they would have received during the Revelry if the bug had not existed.
- If the player in question had opened enough engrams to receive all the items on a given character class, the granted engrams would fill in the missing pieces for that given character class.
- If the player in question had hit the bug but not opened enough engrams to receive all the items on a given character class, the granted engrams would give them the appropriate amount of items based on the Jubilant Engram’s intended drop chances.
We recognize that this fix and the communications around it caused a significant amount of confusion and did not meet player expectations. In an effort to better meet player expectations and provide a more satisfactory resolution, we will be deploying a secondary fix to impacted accounts.
The secondary fix will allow the affected players to complete their collection of armor items from the Revelry’s Jubilant Engram. Once the secondary fix is live, all players who qualified for the May 8 fix will be able to visit Tess Everis and receive bundles that contain the armor pieces for each class. When opened, these bundles will provide only the missing armor pieces that the account has not already unlocked. They will not provide duplicates of armor pieces that players received previously.
Due to our current development timelines, we are currently targeting early July 2019 for the deployment of this secondary fix. If there are any significant changes to the implementation or timeline for this fix, we will provide further updates.
In addition to the above described secondary fix, we are continuing to monitor player reports in the #Help forums
regarding this issue and are investigating avenues to better identify players who were negatively affected by the bug in the Jubilant Engram.