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HELP

10/4/2016
Players may occasionally be incorrectly removed from their Fireteam
All Platforms
Bungie is aware of and investigating an issue in which players may occasionally be incorrectly removed from their Fireteam and returned to orbit. 

Players have reported that this issue can impact them if they are playing solo, in activities with match-making, or in pre-made Fireteams. 

Players that are experiencing this issue may want to clear their console cache to help resolve the issue. The steps to do so are as follows:
  • Completely shut down the console 
  • Once the console is completely off, unplug the power cord from the back of the console 
  • Let the console sit unplugged for at least 5 minutes
  • Plug the power cord back into the console and power it on
  • Re-launch Destiny

Players that clear their console cache and continue to encounter the issue should search or post in the #Help forums where Destiny Player Support, Mentors, and community volunteers may be able to provide further assistance.
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