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10/3/2016
Installing Destiny on the Xbox One
Xbox One

This is a sub-page in our Installing and Updating Destiny Guided Support. To return to the start of the support flow, please click here

Installing Destiny on the Xbox One


Most consoles will automatically download and install Destiny when a physical disc is inserted. However, players that purchased digital copies of Destiny, or purchased digital expansions or add-ons, may need to manually begin the download and installation process after redeeming their purchased content. For detailed information on installing Destiny on the Xbox One, please read the below guide. 


Purchasing and Installing Destiny


Some common issues that players may want to note when purchasing and installing Destiny are:

  • Some Destiny content includes game codes that must be redeemed before the content can be downloaded and installed. For more information, please see the Code Redemption guide.
  • Some Destiny add-ons may need to be installed separately after installing the main Destiny game. 
  • Players should ensure that any code redemption or digital game purchases are made on the correct account. While some console systems may allow game sharing between accounts on the same console, Bungie can only support Destiny content for accounts that own the content.  For more information, please see the Content Sharing policy. 
  

Installing Destiny With a Physical Disc


When installing Destiny, it is recommended to use a wired internet connection if possible. Here are the recommended steps for installing Destiny automatically using a physical disc:

  1. Turn on the Xbox One system
  2. Sign into the desired Xbox One profile
  3. Insert the game disc into the disc drive
  4. Installation should begin automatically after the disc is inserted
  5. A progress bar will appear while the game is being installed on the console hard drive
 

Installing Destiny Manually or Without a Disc


When installing Destiny, it is recommended to use a wired internet connection if possible. Here are the recommended steps for installing Destiny manually or with a digital download:

  1. Turn on the Xbox One system
  2. Sign into the desired Xbox One profile
  3. On the Xbox Home menu, select My Games and Apps
  4. Select the Ready to Install section of the menu
  5. Select Destiny and then select Install
  6. Download and install progress can be viewed in the Queue section of the menu
  7. A progress bar will appear while the game is being installed on the console hard drive


Frequently Asked Questions


Why is the download taking so long and not showing any progress? 

If the download is taking an abnormally long time, please stop or delete the download, and clear the console cache. Once the Xbox One system is turned back on, please start the download from the Ready to Install section of the My Games and Apps menu. When downloading from that menu, please try to continue the download normally as long as progress is being made.

If progress on the download bar stops, never starts, or otherwise stalls, please try uninstalling Destiny, clearing the console cache, and then reinstalling Destiny. If the download continues to encounters this problem, please contact Xbox Support


How much hard drive space is needed to download Destiny?

For up to date information on hard drive space requirements, please see Console Storage Space guide.


What does this error code mean?

There are some different possible error code types that might be encountered when downloading, installing, or updating Destiny. 

Console Error Codes:

  • These are most often a string of numbers and/or letters. 
  • To troubleshoot these errors, please contact Xbox Support.

Corrupted Data:

  • To troubleshoot this error code, please stop or delete the download, clear the console cache, and then try initiating the download again from the Ready to Install section of the My Games and Apps menu. 
  • If the download continues to encounter the "corrupted data" error message, please contact  Xbox Support.

Destiny Error Codes:

  • These are codes like OYSTER. To troubleshoot these errors, please try the following steps:
  • Search for the associated error page in the Destiny Help Knowledge Base and work through any suggested troubleshooting steps.
  • Search or post on the #Help forums where Destiny Player Support, Mentors, and community volunteers may be able to provide additional assistance.
  • It is expected behavior to encounter the SHEEP error code following the launch of a Destiny update. To resolve this error code, please close Destiny and install the latest update.


This is a sub-page in our Installing and Updating Destiny Guided Support. To return to the start of the support flow, please click here
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