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10/3/2016
Reinstalling Destiny on the Xbox One
Xbox One

This is a sub-page in our Installing and Updating Destiny Guided Support. To return to the start of the support flow, please click here

Reinstalling Destiny on the Xbox One


Occasionally the data or files in a Destiny installation can become corrupted, partially overwritten, or otherwise no longer work as intended. If this happens it can cause the console and Destiny to have issues maintaining connectivity, loading some game files, or other gameplay issues. Reinstalling the game removes the data and files from the console and allows a fresh set to be downloaded and stored. For more detailed information on reinstalling Destiny on the Xbox One, please see the guide below. 


Reasons to Reinstall Destiny


Some common issues that may be resolved by reinstalling Destiny are:

  • Stuck on a frozen or indefinite loading screen
  • Encountering a consistent crash in the game
  • Accessing items or content that cannot be resolved by restoring licenses
  • Swapping from a physical to digital copy of Destiny or from digital to physical
  • Getting tuck in Trial Mode due to not deleting the Trial Mode completely before purchasing the full game
 

Uninstalling Destiny


To being the process of reinstalling Destiny, players must first uninstall ALL Destiny content and add-ons. Here are the recommended steps to do so:

  1. Turn on the Xbox One system
  2. Sign into the desired Xbox One profile
  3. On the Xbox Home menu, select My Games and Apps
  4. Select Games and highlight Destiny
  5. Press the Menu button and select Manage Game
  6. Select Uninstall All
  7. On the next screen, select Uninstall to confirm deletion
  8. After a brief moment, the game will be completely removed from the hard drive


Clearing the Console Cache


Clearing the console cache after uninstalling Destiny helps ensure that there are no temporary files stored in the consoles cache that could impact the new installation of Destiny. Here are the recommended steps on clearing the console cache:

  1. Completely shut down the Xbox One
  2. Once the console is completely off, unplug the power cord from the back of the console
  3. Let the console sit unplugged for at least 5 minutes
  4. Plug the power cord back into the console
  5. Turn the Xbox One system back on
 

Reinstalling Destiny With a Physical Disc


When reinstalling Destiny, it is recommended to use a wired internet connection if possible.Here are the recommended steps for reinstalling Destiny with a physical disc:

  1. Turn on the Xbox One system
  2. Sign into the desired Xbox One profile
  3. Insert the game disc into the disc drive
  4. Installation should begin automatically after the disc is inserted
  5. A progress bar will appear while the game is being installed on the console hard drive
 

Reinstalling Destiny Manually or Without a Disc


When reinstalling Destiny, it is recommended to use a wired internet connection if possible. Here are the recommended steps for reinstalling Destiny manually or with a digital download:

  1. Turn on the Xbox One system
  2. Sign into the desired Xbox One profile
  3. On the Xbox Home menu, select My Games and Apps
  4. Select the Ready to Install section of the menu 
  5. Select Destiny and then select Install
  6. Download and install progress can be viewed in the Queue section of the menu
  7. A progress bar will appear while the game is being installed on the console hard drive


Frequently Asked Questions


Why is the download taking so long and not showing any progress? 

If the download is taking an abnormally long time, please stop or delete the download, and clear the console cache. Once the Xbox One system is turned back on, please start the download from the Ready to Install section of the My Games and Apps menu. When downloading from that menu, please try to continue the download normally as long as progress is being made.

If progress on the download bar stops, never starts, or otherwise stalls, please try uninstalling Destiny, clearing the console cache, and then reinstalling Destiny. If the download continues to encounters this problem, please contact Xbox Support


How much hard drive space is needed to download Destiny?

For up to date information on hard drive space requirements, please see Console Storage Space guide.


What does this error code mean?

There are some different possible error code types that might be encountered when downloading, installing, or updating Destiny. 

Console Error Codes:

  • These are most often a string of numbers and/or letters. 
  • To troubleshoot these errors, please contact Xbox Support.

Corrupted Data:

  • To troubleshoot this error code, please stop or delete the download, clear the console cache, and then try initiating the download again from the Ready to Install section of the My Games and Apps menu. 
  • If the download continues to encounter the "corrupted data" error message, please contact  Xbox Support.

Destiny Error Codes:

  • These are codes like OYSTER. To troubleshoot these errors, please try the following steps:
  • Search for the associated error page in the Destiny Help Knowledge Base and work through any suggested troubleshooting steps.
  • Search or post on the #Help forums where Destiny Player Support, Mentors, and community volunteers may be able to provide additional assistance.
  • It is expected behavior to encounter the SHEEP error code following the launch of a Destiny update. To resolve this error code, please close Destiny and install the latest update.


This is a sub-page in our Installing and Updating Destiny Guided Support. To return to the start of the support flow, please click here
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