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12/5/2017
Reinstalling Destiny on the Xbox 360 Legacy Console
Xbox 360

This is a sub-page in the Installing and Updating Destiny Guide. To return to the start of the support flow, please click here.

Reinstalling Destiny on the Xbox 360


Occasionally the data or files in a Destiny installation can become corrupted, partially overwritten, or otherwise no longer work as intended. If this happens it can cause the console and Destiny to have issues maintaining connectivity, loading some game files, or other gameplay issues. Reinstalling the game removes the data and files from the console and allows a fresh set to be downloaded and stored. For more detailed information on reinstalling Destiny on the Xbox 360, please see the guide below.

Table of Contents


Xbox 360 is a Legacy Console
Destiny: The Taken King will remain on Update 2.3.1 on the PlayStation 3 and Xbox 360 Legacy Consoles. For more information on this topic, please see the Legacy Consoles Guided Support.

Reasons to Reinstall Destiny

Some common issues that may be resolved by reinstalling Destiny are:

  • Stuck on a frozen or indefinite loading screen
  • Encountering a consistent crash in the game
  • Accessing items or content that cannot be resolved by restoring licenses
  • Swapping from a physical to digital copy of Destiny or from digital to physical
  • Getting tuck in Trial Mode due to not deleting the Trial Mode completely before purchasing the full game


Uninstalling Destiny

To being the process of reinstalling Destiny, players must first uninstall ALL Destiny content and add-ons. Here are the recommended steps to do so:

  1. Turn on the Xbox 360 system
  2. Sign into the desired Xbox profile
  3. Navigate to the Settings menu
  4. Select the System option
  5. Select Storage
  6. Select the Storage Device on which Destiny has been installed
  7. Select Games and Apps
  8. Scroll to the Destiny icon
  9. Press the Y button to bring up the Game Options menu
  10. Select the Delete option
  11. Confirm the deletion by selecting Yes
  12. After a brief moment, the game will be completely removed from the hard drive

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Clearing the Console Cache

Clearing the console cache after uninstalling Destiny helps ensure that there are no temporary files stored in the consoles cache that could impact the new installation of Destiny. Here are the recommended steps on clearing the console cache:

  1. Completely shut down the Xbox 360
  2. Once the console is completely off, unplug the power cord from the back of the console
  3. Let the console sit unplugged for at least 5 minutes
  4. Plug the power cord back into the console
  5. Turn the Xbox 360system back on

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Reinstalling Destiny from a Physical Disc

When reinstalling Destiny, it is recommended to use a wired internet connection if possible.Here are the recommended steps for reinstalling Destiny with a physical disc:

  1. Turn on the Xbox 360 system
  2. Sign into the desired Xbox profile
  3. Insert the game disc into the disc drive
  4. Installation should begin automatically after the disc is inserted
  5. A progress bar will appear while the game is being installed on the console hard drive

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Reinstalling Destiny from Digital Download or Game Library

When reinstalling Destiny, it is recommended to use a wired internet connection if possible. Here are the recommended steps for reinstalling Destiny manually or with a digital download:

  1. Turn on the Xbox 360 system
  2. Sign into the desired Xbox profile
  3. Navigate to the Games menu
  4. Select the My Games option
  5. Navigate to the Destiny icon
  6. Press the X button to access the Game Details screen
  7. Select the Install option
  8. A progress bar will appear while the game is being installed on the console hard drive

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Vital Information for Reinstalling Destiny

Below is a list of Vital Information players may need to know before reinstalling Destiny:

  • USB Drives: Xbox 360 players can install the Destiny 1 base game to an external USB drive. The USB drive must have at least 10GB of free space.

  • Characters and Progression: Destiny Characters and progression are not stored on a player's console. As such, reinstalling or clearing the console cache will not cause a player to lose access to their Characters or progression. To maintain access to their Characters and progress, players must continue to log in to Destiny using the same PSN ID or Xbox Gamertag.

  • Hard Drive Requirements: Players should ensure they have the proper amount of console storage space available to complete the full installation process. For more information, please see the Platform Storage Requirements guide.

  • Wired Connections Recommended: Players that are using a wireless or wifi connection may want to switch to a wired connection for the download and installation process. Wireless connections are susceptible to a variety of different sources of interference and may cause issues in the stability of the Destiny download or installation. For more information, please see the Network Troubleshooting Guide

  • Long or Stalled Downloads: If the download is taking an abnormally long time, please stop or delete the download, and clear the console cache. Once the Xbox 360 system is turned back on, please start the download from the Downloads queue in the Notifications menu. When downloading from that menu, the download bar may say that is "Preparing to Download" for a while, but as long as progress is being made, please try to continue the download normally. If progress on the download bar stops, never starts, or otherwise stalls, please try uninstalling Destiny, clearing the console cache, and then reinstalling Destiny. If the download continues to encounters this problem, please contact Xbox Support.

  • Console Error Codes: Players may occasionally encounter a console error code when downloading, installing, or updating Destiny. These are most often a string of numbers and/or letters. To troubleshoot these errors, please contact Xbox Support.

  • Corrupted Data Error: Players may occasionally encounter a "Corrupted Data" error message when downloading, installing, or updating Destiny. To troubleshoot this error code, please stop or delete the download, clear the console cache, and then try initiating the download again from the Downloads queue in the Notifications menu. If the download continues to encounter the "corrupted data" error message, please contact Xbox Support.

  • CDN Error Code: While downloading Destiny 1 during the Xbox 360 installation process, players may encounter a CDN Error. Players that encounter this error should stop the download, delete or uninstall all Destiny 1 content from their Xbox 360, and then restart the Reinstalling process.

  • Destiny Error Codes: Players may occasionally encounter a Destiny error codes when downloading, installing, or updating Destiny. These are codes like OYSTER. To troubleshoot these errors, please try searching for the associated error page in the Destiny Help Knowledge Base and work through any suggested troubleshooting steps. Additionally players may want to search or post on the #Help forums where Destiny Player Support, Mentors, and community volunteers may be able to provide additional assistance. Please note: It is expected behavior to encounter the SHEEP error code if players launch Destiny without having downloaded and installed the latest Destiny update. To resolve this error code, please close Destiny and install the latest update.

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This is a sub-page in the Installing and Updating Destiny Guide. To return to the start of the support flow, please click here
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