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5/5/2016
Clearing cache on a console
All Platforms
The console cache stores temporary data and files that usually help games run more quickly and efficiently. Occasionally the temporary data or files stored in the cache can become corrupted, partially overwritten, or otherwise go bad. If this happens it can cause the console and Destiny to have issues maintaining connectivity, loading some game files, or other gameplay issues. Clearing the console cache removes the temporary data and files from the cache and allows a fresh set to be downloaded and stored.

Please see the steps below for the recommended steps on how to clear the cache on each console.

PlayStation 4

  • Completely shut your console off
  • Once the console is completely off, unplug the power cord from the back of the console and let sit for at least 5 minutes
  • Plug the power cord back into the console and power it on. 
  • Re-launch Destiny

PlayStation 3

  • Completely shut your console off
  • Once the console is completely off, unplug the power cord from the back of the console and let sit for at least 5 minutes
  • Plug the power cord back into the console and power it on. 
  • Re-launch Destiny

Xbox One

  • Completely shut your console off
  • Once the console is completely off, unplug the power cord from the back of the console and let sit for at least 5 minutes
  • Plug the power cord back into the console and power it on. 
  • Re-launch Destiny

Please be aware that if you have enabled "Instant-On" your console may not power down completely when selecting "Turn Xbox Off." See the Xbox.com Power Options page for more info on switching to Energy-saving Mode.

Xbox 360

  • Completely shut your console off
  • Once the console is completely off, unplug the power cord from the back of the console and let sit for at least 5 minutes
  • Plug the power cord back into the console and power it on. 
  • Re-launch Destiny

Additional support for clearing the console cache on Xbox 360 can be found at this Xbox Support page.


Please note: Character and progression data are tied to PSN ID or Gamertag linked to a Destiny account and are not saved to the console. Clearing the console cache will not impact a Character, their Inventory, or their progression. 

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