CHARACTER IS MISSING FROM THE CHARACTER SELECT SCREEN
Whether due to accidental deletion or unauthorized account access, we recognize how upsetting it is for our players to lose a character that they have invested time into. However, Bungie does not recover manually deleted characters or items.
We take reports of character deletion seriously and investigate cases of missing characters. In each instance we have investigated, missing characters have been the result of a manual deletion.
If your character is missing and you did not personally request the deletion, please visit our Account Security Guide to help protect against unauthorized access.
For more information regarding deleted items or characters, please see our Deleted Item and Character Policy.