After successfully entering the code, the rest of the redemption process is automatic. The account that redeemed the code will receive the correct products and content.
How can players get help if their redeemed content is not appearing in game?
Players that are encountering issues receiving their redeemed Bungie.net code content in Destiny 1 may want to try the following troubleshooting steps:
- Checking the appropriate Item Collection, as well as the Postmaster and Inventory on all of their Characters.
- Signing into the Bungie.net profile, go to the Profile page, select Codes, then select Use Now next to each item.
- Restarting Destiny
Players that encounter issues redeeming a platform code should contact their platform's support:
IMPORTANT: When redeeming a Destiny code, players should ensure they are redeeming it on the account they wish to access the Destiny content on. Bungie will not replace codes redeemed on the incorrect account and cannot guarantee support of a console's game sharing features across accounts.
How do players redeem a Bungie Store offer for in-game content?
Players that have purchased an item from the Bungie Store and qualify for an in-game Destiny offer, such as an Emblem, will receive a confirmation message to the E-mail provided during the check-out process.
- The confirmation message will contain a hyperlink, directing to a PDF download.
- The Offer Code will be located within this PDF download.
- Players should follow the Redeeming Bungie.net Codes guide to redeem the Offer Code.
Players that encounter any issues with their Bungie Store Order, Offer Code, or Code Redemption, should contact Bungie Store Customer Service.
Why did redeeming the code from a retailer not unlock the content?
Some retailers may provide codes that credit a player’s PSN or Xbox Live account with a dollar value instead of directly unlocking the specified content. This can impact codes for Expansions, Add-Ons, or Silver.
Players that have redeemed a code from a retailer should check their PSN or Xbox Live account and verify if they have received either the unlocked content or credit to purchase the content digitally. If the account received credit, the player will need to purchase the content digitally and, if needed, begin the download and installation process.
How does unlinking a Destiny account from a Bungie.net profile impact redeemed codes?
Access to items that are granted from single use Bungie.net codes will be lost if players unlink their PSN ID, Xbox Live Gamertag, or Blizzard BattleTag from the Bungie.net profile that redeemed the item code. If a player loses access to these licenses in this manner, the items granted will persist in their Character Inventory, but will not be usable. To re-gain access to these items, player need to re-link their Destiny account to the Bungie.net profile that redeemed the code. For more information please see the Account Creation, Linking, and Recovery
How can players get help if their codes are missing, invalid, or have already been used?
If the code was purchased from a retailer, players will need to contact their retailer for assistance with missing, invalid, or already used codes. Bungie will not replace codes that are missing, invalid, or that have already been used.