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HELP

1/17/2017
Destiny Account Restrictions and Banning Policies
All Platforms
Q: What does it mean to receive a message that says that my account has been restricted or banned?
A: If a player receives a message that references an account restriction, they have temporarily lost access to all activities in-game. Players who receive an Account Restriction may resume participation in Destiny activities once the restriction has ended.

If a player receives a message that references an activity restriction, they have temporarily lost access to a specific activity in-game. Players who receive this message will be able to access other activities in Destiny.

PLEASE NOTE: When losing access to specific activities, you may also lose access to gear and items associated with that activity. 


   This can include the following:
  • Weapons
  • Armor
  • Consumables
  • Bounties
  • Missions
  • Vanity items


Q: What behavior can lead Bungie to apply account restrictions or bans to a player?
A: Bungie regards the following behavior to be in breach of the license agreement that governs Destiny, and therefore potentially subject to access restrictions.


   This behavior includes:

  • Connecting to the Destiny game service with any of the following:
    • Modified game software
    • Modified game assets
    • Modified console hardware
    • Modified console firmware
  • Using an external program to modify the operation of the Destiny game software (trainer or mod).
  • Using an external program or device to automate gameplay or circumvent idle detection.
  • Modification or interruption of Destiny network traffic with intent to disrupt other players’ experiences, or to gain an advantage in the game.
  • Intentionally deriving gameplay benefit from another user’s behavior in the above categories.
  • Unauthorized access to Destiny software or downloadable content (game piracy).
  • Impersonating a Bungie, Microsoft, Sony, or Activision employee.


Additionally, Bungie may issue restrictions or bans to accounts that have consistent unstable connections when playing Destiny, as this negatively impacts other players. For steps on how to stabilize your network and connection quality, please follow our Network Troubleshooting Guide.

PLEASE NOTE: Bungie reserves the right to permanently ban Destiny accounts that have been confirmed as repeat offenders. Activity bans or restrictions may be escalated to account bans after multiple confirmed offenses.

Q: What can lead Bungie to apply restrictions or bans to a console?
Consoles which have been identified as being used by multiple players who have received a Destiny restriction or ban may be subject to a console ban. A console may also be banned if it has been detected to have modified hardware or firmware, as listed above.

No account will be able to participate in activities in Destiny on a banned console, regardless of the individual account ban status. 

Q: Where can a player go to dispute a Ban or Restriction applied to their Destiny account?
A: There are no options to dispute or overturn account restrictions or bans. Permanent account bans are only implemented with rigorous checking to ensure that the innocent are not punished alongside the guilty. Bungie does not comment on or discuss individual account restriction or bans.

Restrictions are temporary, and will not be overturned or undone before they expire. Once an account is banned however, that ban is permanent. Account restrictions and bans are only done in extreme cases; if actions were taken against your account, then it was with reason. 

We take actions to preserve the experience of all our Destiny players, and do not take account restrictions lightly. You are responsible for your online account and console hardware, and any actions taken in the world of Destiny, so please be careful who you allow to access your Destiny account.
 
Q: What are some common behaviors that Bungie believes are legitimate, and will not cause a user to be restricted or banned?
A: Bungie views the following behavior to be legitimate.


   This behavior includes:
  • Reverse engineering data formats or viewing game assets that are extracted out of the data files or software.
  • Publishing or sharing information about Destiny and/or its game assets via any non-commercial means.
  • Accessing the publicly-facing Bungie.net and Companion web APIs in a manner that does not create an unreasonable load on these services.


Q: I just stumbled upon this page and am now worried I might have a pending restriction or ban. Do I have anything to worry about?
A: Nope! Bungie will not punish you for just playing the game. Fun is encouraged in many forms; if it’s fun for you to dance on someone’s head in the Tower, spam grenades in Crucible matches, or just climb a cliff and sit for hours enjoying the gorgeous view, go for it! 

It’s your choice on how to have the most fun in Destiny. If you’re merely playing the game, then you aren’t doing anything wrong. 

If you find an exploit, we want to know about it in the #Help forums. Don’t be scared; we won’t be upset if you found a way to make something weird happen. Let us know about it, so we can fix it to ensure we give everybody the best experience possible!

Q: I purchased a used console and it shows that I'm banned. What does that mean?
A: If you purchase a used console that has previously been banned, you will not be able to connect to Destiny.

Q: Where do I go to request a player receive a restriction or ban from Destiny?
A: If you believe you've encountered a player manipulating connection or content, please use our in game Report Tool.
For instructions on how you may accomplish this, please see this Help Article.

Q: I was restricted/banned immediately after being disconnected from Destiny with an Error Code. Did I get restricted/banned for disconnecting?
A: When receiving a ban or restriction you will be disconnected from Destiny services and receive a general networking error as part of the process of applying the ban or restriction. This is expected and does not indicate that you have been banned or restricted due to disconnection.

PLEASE NOTE: We actively investigate reports of network manipulation in Iron Banner and Trials of Osiris. Confirmed cases will result in restrictions or bans from Crucible playlists.
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