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9/24/2020
Destiny Account Restrictions and Banning Policies
Xbox 360
Xbox One
PlayStation 3
PlayStation 4
PC

Players who violate the Code of Conduct or the license agreement that governs Destiny may be restricted or banned from some or all Destiny content or activities.

Please see below for more information on the Destiny Account Restrictions and Banning Policies.



Why Was I Banned?


Why Was I Banned?


If a player receives a message that references an account or device ban, they have permanently lost access to the activities indicated in the ban message.
  • The ban message may indicate which activities are impacted and whether the ban is at the account or device level.
  • Players who receive an Account Ban will no longer be able to play the banned Destiny activities on that account.
  • Players who receive a Device Ban will no longer be able to play Destiny activities on that hardware.
  • No account will be able to participate in activities in Destiny on a banned device, regardless of the individual account ban status.
  • Players that purchase a used console or PC that has previously been banned will not be able to connect to Destiny using that console or PC.

IMPORTANT NOTE!

Any ban or restriction for a player determined to be cheating or violating our Terms of Service may be applied to the entire fireteam of that player. Players should exercise caution when joining fireteams with unknown players and should leave a fireteam if they suspect a player on their team may be cheating.




Poor Connection Quality


Bungie may issue restrictions or bans to accounts that have consistent unstable connections when playing Destiny, as this negatively impacts other players.

For steps on how to stabilize your network and connection quality, please follow our Network Troubleshooting Guide.

Network Troubleshooting Guide




Frequent Quitting or Removal


Players who frequently quit or are removed from Destiny Crucible or Gambit matches may receive a restriction or ban.




Third-Party PC Applications


To help ensure that every player will have a fair shot at fun and glory in Destiny 2 on PC, we resist attempts by third-party applications to insert code into the game client. This may result in incompatibility between Destiny 2 PC and the features of common third-party applications.

For examples of application features that may not be compatible with Destiny 2 on PC, view our Destiny 2 PC and Third-Party Application Feature Compatibility article.

Destiny 2 PC and Third-Party Application Feature Compatibility




Code of Conduct or License Agreement Violation


Bungie regards some behavior to be in breach of the Code of Conduct or the license agreement that governs Destiny, and therefore may be restricted or banned from some or all Destiny content or activities.

This behavior includes, but is not limited to:
  • Connecting to the Destiny game service with any of the following:
    • Modified game software
    • Modified game assets
    • Modified hardware
    • Modified console firmware
    • Modified operating system files including emulators and virtual machines
  • Using an external program to modify or analyze the operation of the Destiny game software, such as:
    • Trainers, mods, cheats, aimbots, or autofire.
    • User mode or kernel debuggers
    • Graphics hacks
    • Sending malicious network traffic to Destiny servers or other Destiny players
  • Using an external program or device to automate gameplay or circumvent idle detection.
  • Modification or interruption of Destiny network traffic with intent to disrupt the experience of other players or to gain an advantage in the game.
  • Intentionally deriving gameplay benefit from another user’s behavior in the above categories.
  • Unauthorized access to Destiny software or downloadable content (game piracy).
  • Impersonating a Bungie, Microsoft, Sony, Blizzard, Valve, or Activision employee.
  • Online behaviors disruptive to the experiences of others, such as:
    • Hate speech, griefing, or message spamming
    • Habitual unsportsmanlike conduct
    • Habitual quitting or idle behavior in matchmade activities
    • Intentionally deleting another player’s items or characters by logging in with their account credentials
  • Habitually quitting from a Competitive Crucible or Gambit match will result in a 30-minute Crucible restriction

Code of Conduct  Limited Softward License Agreement


PLEASE NOTE!

Bungie reserves the right to permanently ban Destiny accounts or player hardware that have been confirmed as repeat offenders. Activity bans or restrictions may be escalated to device bans after multiple confirmed offenses. Additionally, Bungie reserves the right to permanently ban Destiny accounts or player hardware for first-time offenses deemed to be egregious violations of our Terms of Service.




Restricted Access to Gear, Items, and Content


When losing access to specific activities, players may also lose access to gear and items associated with that activity. This can include, but is not limited to, the following:
  • Weapons, Armor, or Ghosts
  • Consumables or Mods
  • Bounties, Missions, and Quests
  • Adventures, Milestones, or Weekly Engrams 
  • Shaders, Ships, Emblems, or Sparrows
  • Guided Games
  • DLC or Expansion Content
  • Season Passes


PLEASE NOTE!

Players may lose access to all gear associated with an activity that they have been banned or restricted from, even if that gear was received outside of the activity via purchase from a Vendor or received from a Weekly Clan Engram.




Appealing a Ban


Players who have received a ban or restriction may contact us using the Ban/Restriction Appeal Contact Form. Before submitting a ticket through the contact form, please read all the information on this page. 

  • Permanent account bans and temporary restrictions are only implemented with rigorous checking by trained Bungie employees. The appeals process is designed to help us further refine our tools for detecting and punishing players who violate our Terms of Service and the Code of Conduct. 

  • Restrictions are temporary, and may not be overturned or undone before they expire. Permanent bans are the result of escalating restrictions for the same behavior or for extreme violations of this policy. 

  • Bungie takes actions to preserve the experience of all Destiny players, and does not take account restrictions lightly. If actions were taken against your account, then it was with evidence that a reasonable person could conclude that cheating was knowingly taking place.

  • Players are responsible for their online account and gaming hardware, and any actions taken in the world of Destiny, and should be careful of who they allow to access their Destiny account.

Ban/Restriction Appeal Contact Form


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Why Was I Restricted?


Why Was I Restricted?


If a player receives a message that references an account or device restriction, they have temporarily lost access to the activities indicated in the restriction message.
  • The restriction message may indicate which activities are impacted, the duration of the restriction, and whether the restriction is at the account or device level.
  • Players who receive an Account Restriction may resume participation in the restricted Destiny activities once the restriction has ended.
  • Players who receive a Device Restriction will be unable to play the restricted Destiny activities on that hardware until the restriction has ended.

IMPORTANT NOTE!

Any ban or restriction for a player determined to be cheating or violating our Terms of Service may be applied to the entire fireteam of that player. Players should exercise caution when joining fireteams with unknown players and should leave a fireteam if they suspect a player on their team may be cheating.




Poor Connection Quality


Bungie may issue restrictions or bans to accounts that have consistent unstable connections when playing Destiny, as this negatively impacts other players.

For steps on how to stabilize your network and connection quality, please follow our Network Troubleshooting Guide.

Network Troubleshooting Guide




Frequent Quitting or Removal


Players who frequently quit or are removed from Destiny Crucible or Gambit matches may receive a restriction or ban.




Third-Party PC Applications


To help ensure that every player will have a fair shot at fun and glory in Destiny 2 on PC, we resist attempts by third-party applications to insert code into the game client. This may result in incompatibility between Destiny 2 PC and the features of common third-party applications.

For examples of application features that may not be compatible with Destiny 2 on PC, view our Destiny 2 PC and Third-Party Application Feature Compatibility article.

Destiny 2 PC and Third-Party Application Feature Compatibility




Code of Conduct or License Agreement Violation


Bungie regards some behavior to be in breach of the Code of Conduct or the license agreement that governs Destiny, and therefore may be restricted or banned from some or all Destiny content or activities.

This behavior includes, but is not limited to:
  • Connecting to the Destiny game service with any of the following:
    • Modified game software
    • Modified game assets
    • Modified hardware
    • Modified console firmware
    • Modified operating system files including emulators and virtual machines
  • Using an external program to modify or analyze the operation of the Destiny game software, such as:
    • Trainers, mods, cheats, aimbots, or autofire.
    • User mode or kernel debuggers
    • Graphics hacks
    • Sending malicious network traffic to Destiny servers or other Destiny players
  • Using an external program or device to automate gameplay or circumvent idle detection.
  • Modification or interruption of Destiny network traffic with intent to disrupt the experience of other players or to gain an advantage in the game.
  • Intentionally deriving gameplay benefit from another user’s behavior in the above categories.
  • Unauthorized access to Destiny software or downloadable content (game piracy).
  • Impersonating a Bungie, Microsoft, Sony, Blizzard, Valve, or Activision employee.
  • Online behaviors disruptive to the experiences of others, such as:
    • Hate speech, griefing, or message spamming
    • Habitual unsportsmanlike conduct
    • Habitual quitting or idle behavior in matchmade activities
    • Intentionally deleting another player’s items or characters by logging in with their account credentials
  • Habitually quitting from a Competitive Crucible or Gambit match will result in a 30-minute Crucible restriction

Code of Conduct  Limited Softward License Agreement


PLEASE NOTE!

Bungie reserves the right to permanently ban Destiny accounts or player hardware that have been confirmed as repeat offenders. Activity bans or restrictions may be escalated to device bans after multiple confirmed offenses. Additionally, Bungie reserves the right to permanently ban Destiny accounts or player hardware for first-time offenses deemed to be egregious violations of our Terms of Service.




Restricted Access to Gear, Items, and Content


When losing access to specific activities, players may also lose access to gear and items associated with that activity. This can include, but is not limited to, the following:
  • Weapons, Armor, or Ghosts
  • Consumables or Mods
  • Bounties, Missions, and Quests
  • Adventures, Milestones, or Weekly Engrams 
  • Shaders, Ships, Emblems, or Sparrows
  • Guided Games
  • DLC or Expansion Content
  • Season Passes


PLEASE NOTE!

Players may lose access to all gear associated with an activity that they have been banned or restricted from, even if that gear was received outside of the activity via purchase from a Vendor or received from a Weekly Clan Engram.




Appealing a Restriction


Players who have received a ban or restriction may contact us using the Ban/Restriction Appeal Contact Form. Before submitting a ticket through the contact form, please read all the information on this page. 

  • Permanent account bans and temporary restrictions are only implemented with rigorous checking by trained Bungie employees. The appeals process is designed to help us further refine our tools for detecting and addressing players who violate our Terms of Service and the Code of Conduct. 

  • Restrictions are temporary, and may not be overturned or undone before they expire. Permanent bans are the result of escalating restrictions for the same behavior or for extreme violations of this policy. 

  • Bungie takes actions to preserve the experience of all Destiny players, and does not take account restrictions lightly. If actions were taken against your account, then it was with evidence that a reasonable person could conclude that cheating was knowingly taking place.

  • Players are responsible for their online account and gaming hardware, and any actions taken in the world of Destiny.

Ban/Restriction Appeal Contact Form


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How to Not Get Banned or Restricted

How to Not Get Banned or Restricted



Bungie will not punish a player for just playing the game. Players are encouraged to enjoy Destiny in whatever way they find fun: dancing on a Vendor’s head in the Tower, spamming grenades in Crucible matches, or just climbing a cliff in the open world to sit for hours enjoying the gorgeous view. It’s the player’s choice on how to they wish to enjoy their time in Destiny. Generally speaking, if you are merely playing the game, then you shouldn't run into the enforcement issues described in this document.

Additionally, Bungie views the following behavior to be legitimate:
  • Using static analysis to reverse engineer data formats for the purpose of viewing game assets extracted out of the data files. Please note: Runtime analysis is not permitted and could result in an account or device ban.
  • Publishing or sharing information about Destiny and/or its game assets via any non-commercial means.
  • Accessing the publicly-facing Bungie.net and Companion web APIs in a manner that does not create an unreasonable load on these services.

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Report Suspecting Cheating

Report Suspecting Cheating



Bungie takes the reports of suspected cheating very seriously. We use these reports and our own tools to investigate players who: may be tampering with their connection or other players' connections, other forms of cheating, and players who break Bungie's Terms of Use.

View our Report Suspected Cheating article to learn how to report players in Destiny, on Bungie.net, or through our contact form.

Report Suspected Cheating


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Vital Information

Vital Information


Please see below for more information players may find useful regarding Account Restrictions and Bans.

  • Steam Play Proton: Destiny 2 s not compatible with Steam Play's Proton.

  • PC Third-Party Applications: Running third-party PC applications that are incompatible with Destiny 2 on PC may impact game performance or prevent the game from running properly. Bungie will not ban or restrict players for using common third-party applications such as Discord, XSplit, OBS, RTSS or other apps as outlined in the Destiny 2 PC and Third-Party Application Feature Compatibility guide. However, Bungie reserves the right to ban or restrict players that are using third-party applications to violate our Code of Conduct or the license agreement that governs Destiny as outlined above. Bans and restriction are not applied automatically. Bungie reviews all possible violations before applying a ban or restriction to an account or device.

  • Game Exploits: If a player finds a game exploit, they should report it in the #Help forums. Players that discover an exploit should not be worried about receiving a restriction or ban. Bungie will not punish a player for discovering a game exploit. Players are encouraged to report any game exploits so that they can be fixed to ensure all players have the best experience possible.

  • Reporting Players: Players that believe they have encountered another player manipulating a network connection or content should use the in-game Report Tool. Players who are unable to use the in-game Report Tool for any reason may report them using this Contact Form.

  • Weasel Errors: If a player receives a ban or restriction while logged into Destiny, they will be disconnected from Destiny services and receive Error Code Weasel as part of the process of applying the ban or restriction. This is expected and does not indicate that you have been banned or restricted simply due to the error code and associated disconnection. Additionally, please note that Error Code Weasel is used for a variety of issues that can cause a disconnection to the Destiny Services and that not all instances of the Error Code Weasel will be followed by a ban or restriction.

  • Restrictions Across Destiny Releases: Players who receive a restriction or ban in Destiny 1 will not be banned in Destiny 2, unless they also have a ban or restriction applied for that title. However, players that have ever been banned or restricted in any Bungie game are considered high-risk players. High-risk players are eligible for bans and restrictions at lower thresholds than players who have never been banned or restricted.

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