JavaScript is required to use Bungie.net

HELP

Service Warning
Destiny 2 will receive an update tomorrow. Players will be required to log in to Destiny 2 again after installing the update. Please stay tuned to @BungieHelp for updates.
keyboard_arrow_up
11/21/2018
Error Code: BOAR
All Platforms
Players who receive the BOAR error code may be experiencing issues with their network connecting to their console.


Wireless vs. Wired Connections

Players who use a wireless or WiFi internet connection may experience the BOAR error code more frequently than players using a wired connection. For the best Destiny experience, Bungie recommends players use a wired connection. 

View our Network Setup: Wifi vs. Wired Connection article for more information.


Service Issues

Destiny requires a constant and stable internet connection to play. Sometimes, internet service providers may interrupt that connection with a service outage, or by blocking a modem from connecting with Destiny due to the bandwidth needed to play.

View our Destiny Internet Connection Requirements article for more information.


Network Status

Service outages for PlayStation or Xbox Live services can result in the BOAR error code due to the content failing to load. To determine if there is a service outage, please check the links below: 


Console Issues


Downloading Updates and Patches

If players are having issues downloading console patches or game updates on a wireless connection, players should try using a wired connection instead, since losing connection will stop the download without an option to resume. 

If players get into this state, the update should be deleted and restarted by navigating to the console Active Downloads/Download Management window and canceling the download.


External Storage

Players may see BOAR when using external storage. Players should ensure that all content has been installed properly, and install any pending updates for Destiny or the console. 

View our Installing Destiny Guide for more information on properly installing Destiny content.


Game Sharing

Players might be receiving BOAR due to game sharing. Players may need to deactivate a console to stop game sharing if the BOAR error code remains after trying other troubleshooting options. 

Players can find out how to stop game sharing by visiting PlayStation Support or Xbox Support.


PlayStation Network

Players who are seeing the BOAR error code may be having trouble connecting to the PlayStation Network. 

Players should verify that they are signed in to PlayStation Network by following the steps below:

  1. Navigate to the PlayStation home screen by pressing the PlayStation button on the middle of the controller.
  2. If the bottom of the screen shows a message indicating that players are not logged into the PlayStation Network, they should attempt to sign in to the PlayStation Network on their account. 
  3. If it’s not possible to connect, players can test their internet connection by going to the “Settings” menu in the PlayStation home screen, clicking “Network” then clicking “Test Internet Connection” to perform a connection test.
  4. If the above steps are successful, the PlayStation Plus membership may have ended.
  5. To check on the membership status, go to the PlayStation home screen and navigate to the PlayStation Plus option.
  6. Select “Manage Membership” then “Subscription” to see if the membership has expired or not.
  7. From this menu, players have the option to Renew or Extend their membership if needed.
  8. If the above options do not allow you to connect, you may want to contact PlayStation Support.
  • Note: Players may need to update their console first before they can successfully sign in.

Xbox Live

Players who are seeing the BOAR error code may be having trouble connecting to Xbox Live. 

Players should verify that they are signed in to Xbox Live by following the steps below:
  1. Press the Xbox Button on the controller to open the Xbox Guide.
  2. Navigate to the System menu and select Settings.
  3. From there go to Network and select Networking Settings. Any known outages will appear in the middle of the screen.
  4. From the Network settings screen, select “Test network connection.” If the connection test is successful, the console will connect to Xbox Live and the internet.
  • Note: Players may need to update their console first before they can successfully sign in.



Still Seeing BOAR?


Region Mismatch

Players may receive the BOAR error code due to a region mismatch between their account and the Destiny game. To troubleshooting this issue, please follow the steps below: 

  1. Install Destiny. 
  2. Before launching the game, create a new account. Ensure that the region of the new account matches the game's region. 
  3. Launch Destiny to download any pending updates. 
  4. After the updates are downloaded, sign out of the current account and back into the original account. 
  5. Launch Destiny. 


Two or More Consoles on the Same Network

Players may see BOAR if more than two consoles using the same account are trying to connect to Destiny. 

Players can find out how to activate/deactivate a system by visiting PlayStation Support or Xbox Support.


Reinstall Destiny

If players continue to see the BOAR error message, a reinstallation of Destiny may be necessary. 

View our Installing Destiny Guide for more information on properly installing Destiny content.


You are not allowed to view this content.
preload icon
preload icon
preload icon