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Welcoming Committee

"The white gloves of the community."

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    Community Volunteers dedicated to providing assistance in the #Help forum, providing Help Articles or Troubleshooting Documents to players experiencing issues with Destiny or Destiny 2. White Gloves, Gold Standards: All Mentors have been appointed by Destiny Player Support at Bungie.

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originally posted in:Welcoming Committee
11/9/2020 10:11:05 PM

[MENTORS] Getting Ready for Beyond Light

[b][u]FAQ: BEYOND LIGHT[/u][/b] [spoiler][u]The next chapter of Destiny 2 arrives 11/10![/u] [url=]Where you can Pre-Order Beyond Light[/url] [url=]Beyond Light Available Editions[/url][/spoiler] [b][u]STASIS[/u][/b] [spoiler]Go beyond the light with the new Stasis subclass! Check out the new subclass and how you can bring shivers to the army of Darkness [url=]here[/url][/spoiler] [b]Q: WHAT IS SEASON 12 IN DESTINY 2 GOING TO BE?[/b] [spoiler]A: The Season of The Hunt will be the first season in Beyond Light! Check out the Season of The Hunt page [url=]here[/url] for more information and a roadmap of the upcoming events![/spoiler] [b]Q: CAN I PURCHASE THE EXPANSION WITH IN-GAME SILVER?[/b] [spoiler]A: No. In-game silver can only be used to purchase Eververse items, such as Sparrows, emotes, Ghost shells, and weapon ornaments. However, you can purchase the season pass for the Season of The Hunt and all future year 4 season passes with silver when they launch![/spoiler] [b]Q: MY CONSOLE SAYS I HAVE NOT PURCHASED BEYOND LIGHT, BUT I DID BEFORE THE DELAY. WHAT HAPPENED?[/b] [spoiler]A: You will need to contact your console's support platform for more assistance on what happened with your pre-order. [url=]Contact Us: XBOX Support[/url] [url=]Contact Us: Playstation Support[/url] [url=]Steam Support[/url] [url=]Bungie Store EU Customer Support[/url] [url=]Bungie Store US Customer Support[/url] [b]Note: Steam users can also access the Support page by clicking on Help -> Steam Support[/b] [b]For Bungie Store orders, you can also contact the Bungie Store support team by sending an email to the email address located on your order confirmation.[/b][/spoiler] [b]Q: I PRE-ORDERED MY BEYOND LIGHT LICENSE THROUGH THE BUNGIE STORE, WHERE IS MY CODE?[/b] [spoiler]A: You should have received your codes via email from the Bungie Store. You may need to check your junk mail or spam folder for any emails from the Bungie Store.[/spoiler] [b][u]WHAT'S THE SCHEDULE FOR BEYOND LIGHT LAUNCH?[/u][/b] [u][b]MONDAY, NOVEMBER 9TH, 2020.[/b][/u] [spoiler][quote][b]3:30 PM PST 2330 UTC [/b] o Destiny 2 background maintenance is scheduled to begin. o This will prepare us for Update releasing on November 10. [b]4:00 PM PST 0000 UTC [/b] o In preparation for downtime, players will be removed from activities and will be required to download a small update to log back in. o Players who encounter issues should report them to the #Help forum. [b]6:50 PM PST 0250 UTC [/b] o Sign-on for Destiny 2 will be disabled. [b]7:00 PM PST 0300 UTC [/b] o Destiny 2 will be brought offline for expected maintenance. o Players will be removed from activities and won't be able to log back into Destiny 2 until 9 AM PST on November 10. o Destiny Game Integration features may be unavailable on Web, Mobile, and Third-Party Apps.[/quote][/spoiler] ________________________________________ [b][u]TUESDAY, NOVEMBER 10th, 2020[/u][/b] [spoiler][quote][b]9:00 AM PST 1700 UTC [/b] o Destiny 2 Update will be available across all platforms and regions. o Players will be able to log back into Destiny 2. o Players logging into the game may be placed in a queue, and may experience sign-on issues as background maintenance is still ongoing. [b]12:00 PM PST 2000 UTC [/b] o Destiny 2 maintenance is expected to conclude. o Console players who encounter issues updating to Update should restart their console and try downloading the update. o Players who observe issues should report to the #Help forum. [/quote][/spoiler] [url=]Source: Destiny Server and Update Status[/url] -------------------------------------------------------------------------------------------------------------- [b][u]BEYOND LIGHT PRE-LOAD[/u][/b] [b]WHAT IS PRE-LOADING?[/b] [spoiler]Pre-loading allows you to install games or content before launch to allow you to access the content quickly and efficiently! [/spoiler] [b]WHEN WILL PRE-LOADING START?[/b] [b]Playstation 4[/b] [spoiler][quote] Beginning on November 8 after 8 PM PST (0400 UTC), users can start pre-downloading Update by: o Navigating to Destiny 2 o Pressing the “Options” button o And selecting “Check for Updates” In an effort to decrease server load, some PlayStation Plus users may be able to pre-download Update starting on November 7 after 8 PM PST (0400 UTC) if they have auto update/download enabled on their PlayStation 4. For instructions on how to setup auto update/download, please click here. PLEASE NOTE: BUNGIE RECOMMENDS THAT PLAYERS SHOULD NOT DELETE THEIR CURRENT VERSION OF DESTINY 2 ON THEIR PLAYSTATION CONSOLE TO SPEED UP THE PRE-DOWNLOAD PROCESS.[/quote][/spoiler] [b]Xbox[/b] [spoiler][quote]Pre-load for Xbox will be available shortly after Destiny 2 is taken offline for expected maintenance at 7 PM PST (0300 UTC) on November 9. For instructions on how to setup auto update, please [url=]click here[/url].[/quote][/spoiler] [b]PC[/b] [spoiler][quote]Pre-load for PC will be available shortly after Destiny 2 is taken offline for expected maintenance at 7 PM PST (0300 UTC) on November 9. Update should automatically be put in the Steam download queue once it is available to pre-load. For more information on managing Steam downloads and updates, please [url=]click here[/url].[/quote][/spoiler] [b][u]STORAGE REQUIREMENTS[/u][/b] [spoiler]Below are the updated storage requirements for Beyond Light: [quote] [u]Xbox Series X|S[/u] 65.7 GB [Destiny 2 Install Size] 65.7GB [Storage Space Needed for Installation] [u]PlayStation 5[/u] 70.78 GB [Destiny 2 Install Size] 70.78 GB [Storage Space Needed for Installation] [u]PlayStation 4[/u] 70.78 GB [Destiny 2 Install Size] 171.68 GB* [Storage Space Needed for Installation] [u]Xbox One[/u] 65.7 GB [Destiny 2 Install Size] 65.7 GB [Storage Space Needed for Installation] [u]PC[/u] 69.7 GB** [Destiny 2 Install Size] 186.2 GB*** [Storage Space Needed for Installation] * PlayStation 4: Includes current installed version of Destiny 2 (100.9 GB) + Update pre-load (70.78 GB) = 171.68 GB ** PC: Destiny 2 Install Size may vary based on languages installed, size shown is maximum size possible *** PC: Includes current installed version of Destiny 2 (up to 116.5 GB) + Update pre-load (up to 69.7 GB) = 186.2 GB [/quote][/spoiler] [url=]Source: TWAB – 11/5/2020[/url] [b]Q: SHOULD I DELETE MY GAME AND RE-DOWNLOAD IT WHEN THE PATCH ROLLS OUT?[/b] [spoiler]A: It is not recommended to delete the game for Beyond Light. It is recommended to free up additional disk space so your console / PC can update the files as the pre-loads start to occur. As the day progresses, stay tuned to [url=]Bungie Help on Twitter[/url] for more information on maintenance progress, pre-load availability, and other items during the transition to Beyond Light![/spoiler] [b]Q: CAN I STILL PRE-LOAD WITHOUT PRE-ORDERING BEYOND LIGHT?[/b] [spoiler]A: All players will be receiving the new updates as part of Beyond Light. So, you will be receiving the pre-load during the windows provided above.[/spoiler]

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  • [b][u]Destiny Content Vault[/u][/b] [url=]Learn more about the Destiny Content Vault[/url] Q: I'M WORKING TOWARDS SEALS THAT HAVE LOCATIONS THAT ARE NOT GETTING VAULTED. WILL I BE ABLE TO GET THEM WHEN BEYOND LIGHT LAUNCHES? [spoiler]A: No. Once Beyond Light launches, the following seals will become Legacy and you will be unable to earn them. [quote]Additionally, certain Titles will become Legacy Seals and unavailable to earn at the start of Year 4. Players should be sure to equip the following Titles before November 9 at 7 PM PST (0300 UTC), after which they will be unavailable to earn. For more information, please visit our Year 4 Triumphs Update help article. Shadow Reckoner Blacksmith Wayfarer Chronicler Undying Savior Almighty Forerunner MMXX [/quote] [url=]Source: TWAB - 11/5/2020[/url][/spoiler] Q: WHAT ABOUT THE EXOTICS ON THESE LOCATIONS? THEIR DESTINATIONS ARE GETTING VAULTED AND I AM STILL WORKING ON COLLECTING [INSERT EXOTIC WEAPON HERE]? [spoiler]A: The [b]Monument to Lost Lights Exotic Archive[/b] will have your answer! Learn more about it in the TWAB from 11/5! [quote]Next up, the Monument to Lost Lights Exotic Archive will be found by the Vault. Here, players may acquire various Exotics and Legendary Pinnacle/Pursuit weapons that were once available through now-retired quests. As many of these Exotics were tied to lengthy quests or difficult objectives, we wanted to make sure their prices reflected those previous efforts. Players will need an amount of Glimmer, destination materials, masterworking materials, and an Exotic Cipher or Ascendant Shard in order to purchase the Exotic or Legendary which they desire. We’re also introducing a currency, Spoils of Conquest, which can only be acquired when completing raids. This currency will be required for Exotics previously tied to Vaulted raids. [/quote] [url=]Source: TWAB - 11/5/2020[/url][/spoiler] -------------------------------------------------------------------------------------------------------------- [b][u]NEXT-GEN SUPPORT[/u][/b] [spoiler][quote] The next generation optimized version of Destiny 2 will launch on December 8. While things like faster load times and cross-generation play will be available on November 10, we’re taking some more time on the following enhancements to ensure a smooth experience when playing Destiny 2 on your new devices. Resolution XBOX Series X - 4K Playstation 5 - 4K XBOX Series S - 1080p Framerate XBOX Series X - 60fps Playstation 5 - 60fps XBOX Series S - 60fps Field of View Slider All Next-Gen Platforms - Yes Faster Load Times All Next-Gen Platforms - Yes Cross-Generation Play All Next-Gen Platforms - Yes Next-Generation Upgrade Free XBOX Series X and XBOX Series S - Xbox Smart Delivery Playstation 5 - Yes Other notes: - We are offering Field of View customization on consoles for the first time. Our goal is to enable a FOV range similar to that on PC. We’re currently testing these settings to ensure smooth performance across each platform and will have additional details closer to launch. - There will be noticeable improvements to things like loading the game and inspecting character inventory. However, some load times are dependent on networking and matchmaking. So, loading activities still takes time while you search for opponents. - [u]For cross-generation play, Xbox Series X|S players can play with Xbox One players. PlayStation 5 players can play with PlayStation 4 players. [/u][/quote] [url=]Source: The Next Generation of Destiny - 10/15/2020[/url] [/spoiler] -------------------------------------------------------------------------------------------------------------- [b][u]CROSS-SAVE[/u][/b] Cross Save allows you to access one platform's character set across all of your linked platforms! For more information, check out the Cross Save page [url=]here[/url]. [b]Q: WILL BEYOND LIGHT TRANSFER TO OTHER PLATFORMS WITH CROSS SAVE ACTIVE?[/b] [spoiler]A: No, it will not. DLC does not transfer with Cross Save. DLC is tied to the platform on which you purchased your DLC. You will need to purchase any DLC you wish to access on the platform that you wish to play on.[/spoiler] [b]Q: I PURCHASED THE DELUXE EDITION ON ONE PLATFORM. WILL I BE ABLE TO ACCESS THE SEASON PASSES ON OTHER PLATFORMS?[/b] [spoiler]A: Season passes will move between platforms on the characters they were redeemed on. If you purchased the Deluxe Edition on XBOX and redeemed the season passes there, then your characters will have access to those season passes once you have Cross Save active.[/spoiler] [b]Q: I MESSED UP MY CROSS SAVE AND SELECTED THE WRONG PLATFORM. WHAT DO I DO? [/b] [spoiler]A: Please review the help article [url=]here[/url] for more help. [b]DO NOT DISABLE CROSS SAVE![/b] Disabling Cross Save for any reason will enable a 90-day cooldown that you will not be able to re-enable Cross Save. There is no exception to this policy.[/spoiler] -------------------------------------------------------------------------------------------------------------- [b]Additional Resources[/b] [url=]Gear Light Limits and Watermarks: What are they? - Bungie Help article[/url] [url=]Items Being Deprecated at the Start of Year 4[/url] [url=]Year 4 Triumphs Update[/url]

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